Senior Veterans Client Advisor - Onsite Support

Australian Department of Veterans' Affairs; City of Wodonga; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Veteran Employer of Choice

VetPaths program

RecruitAbility

Job summary

The Australian Department of Veterans’ Affairs (DVA) in Wodonga is seeking Senior Client Contact Officers at the APS4 level to respond to enquiries from veterans, their families and their representatives. You will provide information and advice on DVA benefits, referring complex queries to the appropriate business area and updating client records in DVA systems.

This on-site role emphasizes privacy and accurate record-keeping, with learning opportunities and potential flexible arrangements after

Qualifications

• Must be Australian citizen.
• Pre-engagement screening checks required for external hires.
• Baseline Vetting (AGSVA) security clearance required.

Responsibilities

• Refer to Candidate Information Pack for duties related to this role.

Job description

The Australian Department of Veterans’ Affairs (DVA) in Wodonga is seeking Senior Client Contact Officers at the APS4 level to respond to enquiries from veterans, their families and their representatives. You will provide information and advice on DVA benefits, referring complex queries to the appropriate business area and updating client records in DVA systems.

This on-site role emphasizes privacy and accurate record-keeping, with learning opportunities and potential flexible arrangements after