Frontline Service & Admin Coordinator

Australian Department of Veterans' Affairs; Maroochydore; On-site; AUD 55,000 - 73,000; Full time

Job summary

Australian Department of Veterans' Affairs – Maroochydore QLD is seeking a Practice Officer to assist in front-line customer service for Open Arms Veterans and Families Counselling. The role involves greeting clients on reception or by telephone and providing operational and administrative support to regional clinical service delivery staff to ensure quality services for veterans and families.

You will contribute to office management and service delivery across multiple streams, working in a

Qualifications

• Front-line customer service experience in person or by phone.
• Ability to work in a team and handle complex administrative tasks.

Responsibilities

• Provide front of house and administrative support across service streams including data entry and record keeping.
• Be the first escalation point for clients, contracted health providers and external stakeholders.

Skills

Customer service

Teamwork

Attention to detail

Job description

Australian Department of Veterans' Affairs – Maroochydore QLD is seeking a Practice Officer to assist in front-line customer service for Open Arms Veterans and Families Counselling. The role involves greeting clients on reception or by telephone and providing operational and administrative support to regional clinical service delivery staff to ensure quality services for veterans and families.

You will contribute to office management and service delivery across multiple streams, working in a