Veterans Services Frontline Officer & Admin

Australian Department of Veterans' Affairs; Maroochydore; On-site; AUD 86,000 - 91,000; Full time

Job summary

The Australian Department of Veterans' Affairs is seeking a Practice Officer (APS4) to provide front-line customer service at reception and via telephone, and to support regional clinical service delivery with robust administrative functions.

You will perform office management tasks, coordinate referrals and client data, and assist in training new staff, while maintaining compliance with policy and safety standards.

Qualifications

• Frontline customer service experience preferred.
• Strong administrative and data entry skills.
• Ability to work across multiple service delivery streams.

Responsibilities

• Provide front of house and administrative support across service delivery streams, including data entry and record keeping.
• First escalation point for clients and external providers.
• Coordinate referrals, communications, and client information between internal and external systems.
• Support group programs and workshops administration.
• Assist with procurement, invoicing and tracking of expenses.
• Support office management for centre and regional resources.

Tools

Microsoft Office

CRM systems

Job description

The Australian Department of Veterans' Affairs is seeking a Practice Officer (APS4) to provide front-line customer service at reception and via telephone, and to support regional clinical service delivery with robust administrative functions.

You will perform office management tasks, coordinate referrals and client data, and assist in training new staff, while maintaining compliance with policy and safety standards.