Senior Service Operations Planner

Reliable Plumbing Services Pty Ltd; City of Melbourne; On-site; AUD 80,000 - 90,000; Full time

Benefits offered by this job

Weekly team lunches

Company socials

Job summary

Reliable Plumbing Services in Notting Hill, Victoria, seeks a Senior Service Coordinator for contract performance, reporting and planning. This full-time role drives reactive, scheduled, and preventative maintenance with tight control over data and reporting.

You’ll partner with the Service Manager to deliver visible, compliant service delivery and forward planning across multiple sites. The role is based in a busy operations team, offering a structured, proactive environment with growth

Qualifications

• Experience coordinating technicians in a scheduled or preventative maintenance structured environment.
• Invoicing, job costing, raising purchase orders, client and contractor liaison.
• Strong systems capability (Aroflo or similar) in an Apple-based system with excellent computer skills.

Responsibilities

• Plan and coordinate reactive, scheduled, and preventative maintenance across multiple sites.
• Maintain control over technician service reporting, ensuring all work is completed, documented, and closed out correctly.
• Monitor and manage asset data integrity, identifying and resolving inconsistencies.
• Use systems (Aroflo) to run reports, interrogate and extract data, and identify gaps or risks for operational improvement.
• Provide clear visibility across performance, backlog, and compliance.
• Hold technicians accountable for the timely and accurate completion of reports and data updates.
• Proactively identify issues and implement structured solutions, not just react to problems.

Job description

Reliable Plumbing Services in Notting Hill, Victoria, seeks a Senior Service Coordinator for contract performance, reporting and planning. This full-time role drives reactive, scheduled, and preventative maintenance with tight control over data and reporting.

You’ll partner with the Service Manager to deliver visible, compliant service delivery and forward planning across multiple sites. The role is based in a busy operations team, offering a structured, proactive environment with growth