Senior Service Planner

Melbourne Water Corporation; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Melbourne Water Corporation is looking for a Senior Service Planner in the City of Melbourne. This full-time, permanent position will involve planning and developing the Service Portfolio to ensure effective service delivery.

The ideal candidate will demonstrate strong experience in service planning processes and risk management, and possess excellent interpersonal and negotiation skills. Familiarity with corporate IT systems like MS Office and Maximo is also necessary.

Qualifications

• Extensive experience in service planning and asset management.
• Strong analytical skills in risk assessment and project management.
• Proven ability to negotiate and influence decision making.

Responsibilities

• Responsible for planning and optimizing the Service Portfolio.
• Interpret Service Master Plans into Technical Objectives.
• Develop programs of investment for effective management.

Skills

Service planning processes

Asset management

Risk assessment

Project management

Technical guidance

Financial acumen

Strong interpersonal skills

Tools

MS Office

Maximo

ESRI

Job description

About The Role

Reporting to the Manager Service Programs WTP & Sewerage Transfer, this is a full time, permanent role within the Service Programs One Water team. As the Senior Service Planner you will be responsible for the planning and successful development of the Service Portfolio ensuring Melbourne Water has an optimised, fit for purpose suite of Programs to enable delivery of the defined services and service objectives.

In this role you will:

• Interpret Service Master Plans into Technical Objectives at a system and major asset level, including the development and maintenance of Asset Management Plans.
• Develop programs of investment to implement required management regimes (including major interventions outlined through the development of Business Needs Identifiers (BNIs) and Allocations) to assist with preparation of pricing submission(s) and ongoing management of approved programs for current price period.
• Develop program performance objectives for the WTP & Sewerage Transfer portfolio, and collaborate with others across the business to monitor, assess and respond to Program performance.
• Provide technical judgement and expertise to support the prioritisation of capital, non-asset and maintenance investment programs for the Sewerage Transfer Service Portfolio.
• Support the review of service risk profiles across various asset portfolios and support the preparation of the annual Service Capability/Capacity Report for those services.
• Support the business as a subject matter expert related to the service portfolio, such as risk assessments.
• Consistently apply relevant asset management process/procedures and improvement measures within existing policy guidelines.

About You

• Demonstrated experience and knowledge of service planning processes and/or asset management and planning, risk assessment and management techniques, and project and program management.
• Demonstrated experience providing technical guidance in relation to complex works, projects and programs particularly in sewerage transfer networks.
• Demonstrated capability to practically evaluate options and proposals.
• Demonstrated initiative and ability to self‑prioritise and perform complex professional/technical work with limited supervision and exercise professional/technical judgement.
• Strong financial acumen in the context of complex, large‑scale infrastructure.
• Proven history of working as a collaborative team member and working in a constructive culture to achieve customer centric outcomes.
• Strong interpersonal skills together with excellent verbal and written skills.
• Ability to influence decision making, negotiate effectively and provide guidance.
• Experience with corporate IT systems (e.g., MS Office, Maximo, ESRI etc).