Service Manager - Agriculture & Machinery

O'Connors; New South Wales; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Company vehicle

Phone

Staff discounts

Leadership development

Job summary

O’Connors in Australia is seeking an experienced Service Manager to lead our Service Department. Reporting to the Branch Manager, you will drive team performance, customer satisfaction, and achievement of key business objectives across the workshop.

You will mentor a high-performing service team, manage workshop operations, oversee warranties and budgets, and pursue growth opportunities while upholding safety and quality standards across all service activities.

Qualifications

• Proven leadership and people management experience.
• Strong operational and commercial skills in a workshop/service environment.
• Excellent communication and customer relationship skills.

Responsibilities

• Lead, mentor and develop a high-performing service team.
• Manage workshop operations, scheduling and technician allocation.
• Drive productivity, efficiency and timely completion of repair orders.
• Build strong customer relationships and ensure a positive service experience.
• Oversee warranty administration, invoicing and operational compliance.
• Manage service department budgets and performance reporting.
• Identify opportunities to grow the service business and strengthen customer engagement.
• Promote a strong safety culture and commitment to O’Connors’ values.

Skills

People leadership

Workshop ops

Customer relations

Job description

O’Connors in Australia is seeking an experienced Service Manager to lead our Service Department. Reporting to the Branch Manager, you will drive team performance, customer satisfaction, and achievement of key business objectives across the workshop.

You will mentor a high-performing service team, manage workshop operations, oversee warranties and budgets, and pursue growth opportunities while upholding safety and quality standards across all service activities.