Senior Service Desk & EUC Support Analyst

00160 Leidos Australia Pty Ltd.; Melbourne; On-site; AUD 85,000 - 120,000; Full time

Job summary

Leidos Australia is seeking a Senior System Support Analyst to join a high-profile ASD program, providing frontline IT support across a secure and dynamic operational environment. This role is focused on Service Desk and End User Computing (EUC) support, ensuring users have access to the tools, systems and services they need to perform their roles effectively.

You will handle first and second level support, manage incidents, coordinate escalations, deploy and support laptops and peripherals,

Qualifications

• Experience in a Service Desk or IT support role.
• Experience troubleshooting Windows 10/11 and Microsoft 365.
• Experience user account administration (password resets, unlocks, group changes).
• Ability to diagnose hardware, software, printer and connectivity issues.
• Experience with ITSM platforms, e.g., ServiceNow.
• Experience deploying and supporting laptops/desktops and peripherals.
• Ability to maintain accurate technical documentation and knowledge articles.
• Strong communication and prioritisation skills.

Responsibilities

• Provide frontline IT support across Windows 10/11, Microsoft 365, email and remote access.
• Manage incidents and service requests, coordinate escalations and ensure timely outcomes.

Skills

Service Desk

Windows troubleshooting

Microsoft 365 administration

Incident management

Communication

Documentation

Education

IT-related certification

Tools

ServiceNow

Active Directory

Microsoft 365 admin

Laptop/desktop deployment

Job description

Leidos Australia is seeking a Senior System Support Analyst to join a high-profile ASD program, providing frontline IT support across a secure and dynamic operational environment. This role is focused on Service Desk and End User Computing (EUC) support, ensuring users have access to the tools, systems and services they need to perform their roles effectively.

You will handle first and second level support, manage incidents, coordinate escalations, deploy and support laptops and peripherals,