Senior Service Designer, Experience Strategy Lead

Service Design Jobs; Western Australia; Híbrido; AUD 90 000 - 130 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible work

Establish capability

Impactful projects

Resumo da oferta

Capricorn is seeking Senior Service Designers to help shape the future of our Community experiences as part of the Experience Strategy and Service Design team. You’ll turn insights into meaningful change across digital, field, physical and human channels, balancing Member, Supplier and People needs.

Join a Member-owned organisation with a ground-up capability build, flexible work arrangements (up to 2 days from home) and a focus on delivering value at scale for over 31,000 Members, Suppliers and

Qualificações

• Demonstrated experience in service design and experience design across current-state mapping and service blueprinting.
• Strong capability in experience research, synthesis and storytelling translating insights into opportunities and recommendations.
• Proven ability to analyse people, processes, technology, data and governance to drive improvements.
• Experience designing future-state services within organisational constraints.
• Applied design craft including co-design facilitation, prototyping and validation.

Responsabilidades

• Shape and deliver Capricorn’s Community experiences as part of the Experience Strategy & Service Design team.
• Turn insights into meaningful change across digital, field, physical and human channels.
• Collaborate with cross-functional teams to bring ideas to life and define service conditions and processes.

Conhecimentos

Service design

Experience design

Experience research

Stakeholder influence

Formação académica

Tertiary qualifications in Business/Commerce/Design/Marketing

Descrição da oferta de emprego

Capricorn is seeking Senior Service Designers to help shape the future of our Community experiences as part of the Experience Strategy and Service Design team. You’ll turn insights into meaningful change across digital, field, physical and human channels, balancing Member, Supplier and People needs.

Join a Member-owned organisation with a ground-up capability build, flexible work arrangements (up to 2 days from home) and a focus on delivering value at scale for over 31,000 Members, Suppliers and