Senior Service Coordinator

Multicam Systems; Brisbane; Presencial; AUD 52.000 - 65.000; Jornada completa

Descripción de la vacante

Multicam Routing Systems is seeking a service coordinator to support our Lytton branch. The role suits someone with machinery experience who is eager to learn CNC machines and provide outstanding customer service in a hands-on environment.

The position is full-time, Monday to Friday, 9am–5pm, based in Lytton. Strong communication and administrative skills are essential to liaise with customers at all levels.

Formación

• Must have some machinery background and willingness to learn CNC machines.
• Good communication and administrative skills are essential.
• Hands-on approach and common sense are required for customer liaison.

Responsabilidades

• Maintain regular contact with customers to schedule machine servicing and ensure invoicing.
• Coordinate service breakdown calls with customers and obtain work authorisations before repairs.
• Manage and operate the service department efficiently and profitably.
• Coordinate technical staff and prepare weekly work schedules to maximize productivity and service.
• Arrange and coordinate machine installations with customers and technicians.
• Follow up with customers after major repairs to ensure satisfaction and ongoing support.
• Maintain professional and courteous communication with customers.
• Answer, manage, and redirect incoming calls in a friendly manner.

Conocimientos

machinery background

learn CNC machines

hands-on approach

communication

Descripción del empleo

Multicam Routing Systems is the largest supplier of CNC routing machinery in Australia. This position would suit a person with some machinery background who is willing to learn and understand our range of CNC machines. Common sense and a hands‑on approach are essential. Good communication and administrative skills are also essential to be able to liaise with customers at all levels.

Key responsibilities

Maintain regular contact with customers to schedule machine servicing and ensure all completed works are accurately invoiced

Coordinate service breakdown calls with customers, ensuring company procedures are followed, including obtaining work authorisations prior to commencing repairs and invoicing

Manage and operate the service department in a profitable and efficient manner

Coordinate technical staff and prepare weekly work schedules to maximise productivity and customer service outcomes

Arrange and coordinate machine installations with both customers and technicians

Follow up with customers after major repairs or servicing to ensure satisfaction and ongoing support

Maintain excellent communication with customers, always providing professional and courteous service

Answer, manage, and redirect incoming telephone calls in a friendly and professional manner

About you

Some machinery background

Willing to learn and understand CNC machines

Common sense and hands‑on approach

About the Role

Full - time position based in our Lytton branch, Monday - Friday 9am - 5pm