CNC Service Operations Lead

Multicam Systems; Brisbane; On-site; AUD 52,000 - 65,000; Full time

Job summary

Multicam Routing Systems is seeking a service coordinator to support our Lytton branch. The role suits someone with machinery experience who is eager to learn CNC machines and provide outstanding customer service in a hands-on environment.

The position is full-time, Monday to Friday, 9am–5pm, based in Lytton. Strong communication and administrative skills are essential to liaise with customers at all levels.

Qualifications

• Must have some machinery background and willingness to learn CNC machines.
• Good communication and administrative skills are essential.
• Hands-on approach and common sense are required for customer liaison.

Responsibilities

• Maintain regular contact with customers to schedule machine servicing and ensure invoicing.
• Coordinate service breakdown calls with customers and obtain work authorisations before repairs.
• Manage and operate the service department efficiently and profitably.
• Coordinate technical staff and prepare weekly work schedules to maximize productivity and service.
• Arrange and coordinate machine installations with customers and technicians.
• Follow up with customers after major repairs to ensure satisfaction and ongoing support.
• Maintain professional and courteous communication with customers.
• Answer, manage, and redirect incoming calls in a friendly manner.

Skills

machinery background

learn CNC machines

hands-on approach

communication

Job description

Multicam Routing Systems is seeking a service coordinator to support our Lytton branch. The role suits someone with machinery experience who is eager to learn CNC machines and provide outstanding customer service in a hands-on environment.

The position is full-time, Monday to Friday, 9am–5pm, based in Lytton. Strong communication and administrative skills are essential to liaise with customers at all levels.