Administration Support Officer

HammondCare; Australia; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Market leading remuneration

Salary packaging

Training & career development

Leave benefits

EAP & wellbeing resources

Fitness Passport

Employee referral bonus

Commercial discounts

Job summary

HammondCare is currently looking for an experienced Administrator on a permanent full-time basis. The Administrative Support Officer will provide a high level of service to enable the Residential Care sites to function smoothly and efficiently, acting as the front office contact for internal and external customers.

You will support rostering, handle enquiries by phone and email, and work autonomously or as part of a team in a friendly, flexible workplace that values compassion, Christian Mission

Qualifications

• Commitment to engage and align with HammondCare’s Christian Mission
• Exceptional customer service focus with a professional and friendly manner
• Practical experience in a busy office environment
• Strong administrative and computer skills
• Ability to work independently and as part of a team
• Superior time management
• Flexibility in approach to work and hours
• Empathy and patience

Responsibilities

• Provide administration support to the Residential Aged Care team
• First point of contact for all enquiries via telephone and often emails
• Provide a high level of service to enable the Residential Care home to function smoothly and efficiently
• Display commitment, initiative, and confidence in dealing with internal and external customers
• Support managers with rostering and contacting staff

Skills

Customer service

Time management

Communication

Teamwork

Tools

Microsoft Office Suite

Job description

HammondCare is currently looking for an experienced Administrator on a permanent full-time basis. The Administrative Support Officer is required to provide a high level of service to enable the Residential Care sites to function smoothly and efficiently. It is an important “front office” role that requires commitment, initiative, and confidence in dealing with internal and external customers. The workplace is flexible and friendly, with an emphasis on reciprocal support between management and staff.

The essence of this role:

• Provide administration support to the Residential Aged Care team
• First point of contact for all enquiries via telephone and often emails
• Provide a high level of service to enable the Residential Care home to function smoothly and efficiently
• Display commitment, initiative, and confidence in dealing with internal and external customers
• Support managers with rostering and contacting staff

About you:

• Commitment to engage and align with HammondCare’s Christian Mission
• Motivation and Mission in Action
• Exceptional skills with Microsoft Office Suite
• Exceptional customer service focus with a professional and friendly manner
• Practical experience in a busy office environment
• Strong administrative and computer skills
• Ability to work independently and as part of a team
• Superior time management
• Flexibility in approach to work and hours
• Empathy and patience

Benefits - What are we offering in return for your expertise and experience

• Market leading remuneration
• Salary packaging; $15,900 annually for living expenses, plus up to $2,650 each year for entertainment benefits
• Additional training & career development opportunities
• Leave benefits – purchased additional annual leave
• Reward and Recognition Program
• Fitness Passports: Full facility access can include gyms, group classes and pools for yourself and your family
• Free independent, confidential counselling services, wand wellbeing resources available through our Employee Assistance Program (EAP) for you & your family
• Exclusive discounts at MyCar; Servicing, Brakes, Repairs, and Tyre Care Plans
• Exclusive commercial discounts for JB HI-FI, The Good Guys, Optus, Dell and Samsung

HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves.

All short-listed applicants will be asked to consent to a criminal record check and complete a NDIS Workers Screening Check.

Our Talent Acquisition team & Hiring Managers kindly request no unsolicited resumes from recruitment agencies. HammondCare is not responsible for any fees related to unsolicited resumes.

Make a difference every day to the lives of older Australians in need by joining the team at HammondCare. We provide expert aged care, home care, dementia care and palliative care for older people, regardless of circumstances, beliefs, background or financial situation, led by our not-for-profit, Christian foundations and backed by research and clinical expertise.

We’ve been caring for people for over 90 years, recruiting and developing passionate team members who can support older people through some of life’s most difficult circumstances. Whether it’s in our innovative residences, our hospitals, or at home, from the most complex situations to just offering a little help, we bring the same skill, experience and compassion to all we do.

It's not just care, it's HammondCare. We recognise and celebrate individuals who go above and beyond in their work. Our Mission in Action Awards honour outstanding contributions, while our Service Awards acknowledge the dedication of employees who have been with us for many years.

Frontline team members benefit from training in our industry-leading care model, as well as specialised courses in dementia and palliative care. We also offer generous scholarships for higher education, along with programs designed to develop leadership and management skills. Plus, enjoy a $1,000 bonus for successful employee referrals. As a registered charity, we offer salary packaging that allows you to have up to $15,900 of your income tax free, along with the ability to spend up to $2,650 on accommodation, meals, and entertainment, all tax free. Pay less tax on your income and increase your take-home pay with these fantastic benefits! Enhance your wellbeing with Fitness Passport, offering discounted access for you and your family to local gyms, pools, and fitness centres. When you need additional support, our Employee Assistance Program provides free, confidential counselling sessions, ensuring you have the resources to thrive.