Senior SAP Delivery Manager – Perth (Hybrid)

Infosys; Western Australia; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Income Protection Insurance

Paid Parental and Volunteer leaves

Employee Assistance Program (EAP)

Hybrid working arrangements

Health Insurance Discount and Well‑be‑

Gym Memberships

Salary packaging and novated leasing

Job summary

Infosys is seeking a SAP Service Delivery Manager (SDM) to lead SAP Application Management Services in a large-scale energy-industry environment based in Perth, WA. You will drive service delivery, incident management, and continuous improvement while aligning SAP roadmaps with business goals.

You will collaborate with global delivery teams, clients, and partners to ensure performance, compliance, and value realization.

Qualifications

• A seasoned SAP program manager with 15+ years of experience in project / program management.
• Experience / expertise in at least one SAP functional or technical area with relevant SAP certification.
• Strong onsite client engagement and governance capabilities.
• Proven ability to lead SAP upgrades, migrations, or patching in BAU environments.

Responsibilities

• Lead and govern SAP Application Management Services in a large-scale environment.
• Drive SAP roadmap alignment, process optimization, and innovation.
• Manage daily SAP BAU support, incidents, service requests, and minor enhancements.
• Ensure SLAs and KPIs are met; report performance metrics.
• Coordinate between client teams, offshore delivery, and vendors.
• Mentor teams, manage change, and support audits and compliance.

Skills

SAP program management

Delivery management

Stakeholder management

ITIL

Leadership

Multi-vendor delivery

PMP/ITIL

Education

Bachelor's degree in IT/Engineering

Master's degree preferred

Job description

Infosys is seeking a SAP Service Delivery Manager (SDM) to lead SAP Application Management Services in a large-scale energy-industry environment based in Perth, WA. You will drive service delivery, incident management, and continuous improvement while aligning SAP roadmaps with business goals.

You will collaborate with global delivery teams, clients, and partners to ensure performance, compliance, and value realization.