Senior Salesforce Support Lead - 12 Month Contract
Hitech Asia Pacific
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Job summary
Hitech Asia Pacific is seeking an experienced Senior Salesforce Application Support Analyst to join a Federal Government environment in Australia. The role focuses on Salesforce administration, incident management, and ITIL-aligned service delivery for enterprise-scale platforms.
You will lead, triage incidents, coordinate changes and releases, and collaborate with internal and external stakeholders, while earning a rewarding hourly rate under a 12-month initial contract with extension potential.
Qualifications
- Experience in the Salesforce ecosystem with ADM201/ADM211 certification.
- Experience supporting enterprise-scale Salesforce environments with DevOps.
- Experience with Vlocity, Service Cloud, Einstein Analytics and Health Cloud.
- Experience with GitLab deployments and ITIL methodologies.
- Excellent stakeholder engagement and Jira/Confluence experience.
Responsibilities
- Provide technical leadership, mentoring and resolve complex Salesforce issues.
- Investigate, triage and resolve Level 2 incidents and service requests.
- Coordinate Salesforce changes, releases, UAT/BVT testing and CAB approvals.
- Engage stakeholders and report service performance metrics.
Skills
Education
Tools
Job description
Hitech Asia Pacific is seeking an experienced Senior Salesforce Application Support Analyst to join a Federal Government environment in Australia. The role focuses on Salesforce administration, incident management, and ITIL-aligned service delivery for enterprise-scale platforms.
You will lead, triage incidents, coordinate changes and releases, and collaborate with internal and external stakeholders, while earning a rewarding hourly rate under a 12-month initial contract with extension potential.
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