Senior Salesforce Application Support Analyst - Federal Government!

Hitech Asia Pacific; Federal; On-site; AUD 124,000 - 165,000; Full time

Job summary

Hitech Asia Pacific is seeking an experienced Senior Salesforce Application Support Analyst to join a Federal Government environment in Australia. The role focuses on Salesforce administration, incident management, and ITIL-aligned service delivery for enterprise-scale platforms.

You will lead, triage incidents, coordinate changes and releases, and collaborate with internal and external stakeholders, while earning a rewarding hourly rate under a 12-month initial contract with extension potential.

Qualifications

• Experience in the Salesforce ecosystem with ADM201/ADM211 certification.
• Experience supporting enterprise-scale Salesforce environments with DevOps.
• Experience with Vlocity, Service Cloud, Einstein Analytics and Health Cloud.
• Experience with GitLab deployments and ITIL methodologies.
• Excellent stakeholder engagement and Jira/Confluence experience.

Responsibilities

• Provide technical leadership, mentoring and resolve complex Salesforce issues.
• Investigate, triage and resolve Level 2 incidents and service requests.
• Coordinate Salesforce changes, releases, UAT/BVT testing and CAB approvals.
• Engage stakeholders and report service performance metrics.

Skills

Salesforce Administration

DevOps practices

ITIL service delivery

Jira/Confluence

Stakeholder management

UAT testing

Education

Salesforce Administrator Certification (ADM201/ADM211)

Tools

GitLab deployments

Jira

Confluence

Job description

• High Profile Federal Government Department
• Initial 12-month contract + 12-month extension option!
• Rewarding hourly rates!

We are seeking an experienced Senior Salesforce Application Support Analyst (Salesforce Administrator) to join a high-performing Federal Government Department. The successful candidate will support and manage enterprise-scale Salesforce environments, providing technical leadership, incident management and service delivery support across critical digital platforms. The role will involve Salesforce administration, troubleshooting complex application issues and coordinating system changes and releases. The successful candidate will secure an initial 12-month contract with a 12-month extension option and receive rewarding hourly rates.

The Senior Salesforce Application Support Analyst will be responsible for, but not limited to:

• Providing technical leadership, mentoring junior team members and resolving complex Salesforce application issues
• Investigating, triaging and resolving Level 2 incidents, service requests and critical system issues
• Managing incident and service delivery processes in accordance with ITIL best practices
• Coordinating Salesforce change management, release activities, UAT/BVT testing and CAB approvals
  • Engaging internal and external stakeholders, analysing system issues and providing service performance reporting

The Senior Salesforce Application Support Analyst will have experience in the following:

• Experience within the Salesforce ecosystem, with Salesforce Administrator certification (ADM201 or ADM211)
• Strong hands-on team management experience supporting enterprise-scale Salesforce environments using DevOps processes
• Proven experience in Salesforce administration and configuration across Vlocity, Service Cloud, Einstein Analytics and/or Health Cloud
• Experience with GitLab deployments, service delivery management, incident resolution and ITIL methodologies
• Excellent stakeholder engagement, communication and prioritisation skills, with Jira, Confluence and Agile experience highly regarded

This is a fantastic opportunity to join a collaborative team within a leading Federal Government department. The successful Senior Salesforce Application Support Analyst will be offered an initial 12 month contract with the view to extend for a further 12 months and receive a rewarding hourly rate!