Senior Salesforce Helpdesk Support

CareCone Group; Canberra; On-site; AUD 90,000 - 120,000; Full time

Job summary

A leading technology consulting firm is seeking a Senior Salesforce Helpdesk Support in Canberra for a 12-month contract with extensions possible. The ideal candidate will have over 3 years of experience in Salesforce application support and hold relevant Salesforce certifications. Responsibilities include providing support, managing data tools, and advising stakeholders on Salesforce releases. Candidates must be Australian citizens and possess Negative Vetting Level 1. This role offers an opportunity to work closely with federal clients and enhance the user experience through Salesforce.

Qualifications

• Minimum 3+ years of experience supporting Salesforce applications.
• Proven capability in managing and executing Salesforce Sandbox Refresh activities.
• Must have Negative Vetting Level 1.

Responsibilities

• Provide level 1 and 2 support for Salesforce applications.
• Manage and improve data imports and Salesforce Reports.
• Advise business stakeholders on Salesforce platform releases.

Skills

Salesforce applications support

Salesforce Admin certification

User provisioning

Agile methodologies

Salesforce Reports and Dashboards

Excellent communication skills

Apex and LWC knowledge

Job description

Position

Senior Salesforce Helpdesk Support

Duration

12 Months with extension

Location

Canberra, Australian Capital Territory

About the Role

We are looking for a Senior Salesforce Helpdesk Support for one of our federal clients based in Canberra.

Technical Skills

• Must have: Minimum 3+ years experience supporting Salesforce applications for level 1 and 2 support. At least one of the following Salesforce certifications: Salesforce Admin, App Builder, Developer. Applications without any of these certifications will not be considered.
• Have specialist ICT skills and knowledge in the following: Import and management of data through tools such as Salesforce Data Loader; Salesforce Reports and Dashboards; User provisioning and profiles and permissions; Process automation using flows to improve efficiency and user experience; Debug Incidents in Production.
• Experience in Service Cloud, Experience Cloud and Public Sector Solutions.
• Excellent communication skills and experience making persuasive, evidence‑based recommendations that allow decision‑makers to make informed decisions.
• Demonstrated experience in tracking and progressing tasks using Agile methodologies such as Kanban or Scrum.
• Proven capability in managing and executing Salesforce Sandbox Refresh activities.
• Experience with Salesforce seasonal platform releases (Winter, Summer, Spring), including the ability to advise business stakeholders on new features and enhancements.
• Working understanding of Apex and LWC to assist developers in troubleshooting code‑based issues during deployment or production incidents.

Requirements

Must be an Australian Citizen. Must have Negative Vetting Level 1.

Contact

Interested candidates, feel free to contact me on [phone] or drop your resume to [e-mail]