Senior Salesforce Engineer - Service & Health Cloud

Softtest Pays Pty; South Australia; On-site; AUD 120,000 - 180,000; Full time

Job summary

Softtest Pays Pty in Australia is seeking an EL1 Salesforce Senior Support Engineer (Labour Hire) to provide technical support, administration and continuous improvement of enterprise Salesforce solutions, including Service Cloud, Health Cloud and Digital Experience.

You will work in an Agile delivery environment, resolve Level 2 incidents, manage data, releases and documentation, and collaborate with stakeholders to ensure stability and optimal Salesforce services.

Qualifications

• Experience delivering Salesforce support in enterprise ICT environments.
• Strong understanding of Salesforce platform with focus on Service Cloud and Health Cloud.
• Ability to translate complex business rules into Salesforce configuration and automation.
• Experience with data management, releases and documentation.
• Familiarity with Agile delivery, UAT support and stakeholder collaboration.
• Knowledge of OmniStudio (Vlocity) is a plus.
• Australian citizenship with Baseline Clearance or ability to obtain.

Responsibilities

• Provide technical support, administration and configuration for enterprise Salesforce applications, including Service Cloud, Health Cloud and Digital Experience.
• Investigate, troubleshoot and resolve Level 2 incidents and service requests, including log analysis and root cause identification.
• Administer Salesforce users, licences and security controls (roles, profiles, permission sets, sharing rules).
• Configure, maintain and troubleshoot declarative automation, including Flows, per business requirements.
• Develop understanding of complex business processes and translate into Salesforce configuration and improvements.
• Undertake data management activities including data loading, reporting and data-related investigations.
• Assess Salesforce releases and platform updates for impact and requirements.
• Engage with stakeholders to resolve issues and support user acceptance testing.
• Produce and maintain technical, configuration, and process documentation for Salesforce services.
• Collaborate in Agile teams and contribute to continuous improvement of Salesforce support and delivery.

Skills

Salesforce

Service Cloud

Health Cloud

Digital Experience

Agile

Incident Investigation

Data Management

Automation

Security & Access

Documentation

Troubleshooting

Knowledge Sharing

OmniStudio (Vlocity)

Job description

Softtest Pays Pty in Australia is seeking an EL1 Salesforce Senior Support Engineer (Labour Hire) to provide technical support, administration and continuous improvement of enterprise Salesforce solutions, including Service Cloud, Health Cloud and Digital Experience.

You will work in an Agile delivery environment, resolve Level 2 incidents, manage data, releases and documentation, and collaborate with stakeholders to ensure stability and optimal Salesforce services.