El1 Senior Salesforce Software Engineer

Softtest Pays Pty; South Australia; On-site; AUD 120,000 - 180,000; Full time

Job summary

Softtest Pays Pty in Australia is seeking an EL1 Salesforce Senior Support Engineer (Labour Hire) to provide technical support, administration and continuous improvement of enterprise Salesforce solutions, including Service Cloud, Health Cloud and Digital Experience.

You will work in an Agile delivery environment, resolve Level 2 incidents, manage data, releases and documentation, and collaborate with stakeholders to ensure stability and optimal Salesforce services.

Qualifications

• Experience delivering Salesforce support in enterprise ICT environments.
• Strong understanding of Salesforce platform with focus on Service Cloud and Health Cloud.
• Ability to translate complex business rules into Salesforce configuration and automation.
• Experience with data management, releases and documentation.
• Familiarity with Agile delivery, UAT support and stakeholder collaboration.
• Knowledge of OmniStudio (Vlocity) is a plus.
• Australian citizenship with Baseline Clearance or ability to obtain.

Responsibilities

• Provide technical support, administration and configuration for enterprise Salesforce applications, including Service Cloud, Health Cloud and Digital Experience.
• Investigate, troubleshoot and resolve Level 2 incidents and service requests, including log analysis and root cause identification.
• Administer Salesforce users, licences and security controls (roles, profiles, permission sets, sharing rules).
• Configure, maintain and troubleshoot declarative automation, including Flows, per business requirements.
• Develop understanding of complex business processes and translate into Salesforce configuration and improvements.
• Undertake data management activities including data loading, reporting and data-related investigations.
• Assess Salesforce releases and platform updates for impact and requirements.
• Engage with stakeholders to resolve issues and support user acceptance testing.
• Produce and maintain technical, configuration, and process documentation for Salesforce services.
• Collaborate in Agile teams and contribute to continuous improvement of Salesforce support and delivery.

Skills

Salesforce

Service Cloud

Health Cloud

Digital Experience

Agile

Incident Investigation

Data Management

Automation

Security & Access

Documentation

Troubleshooting

Knowledge Sharing

OmniStudio (Vlocity)

Job description

Job Description:

Australian Citizens residing in Australia with Baseline Clearance only respond.

Job Details:

Role/s: 1 x EL1 Salesforce Senior Support Engineer

The EL1 Salesforce Support Engineer (Labour Hire) is responsible for providing technical support, administration and continuous improvement of enterprise Salesforce solutions within a complex ICT environment. The role supports the effective operation of Salesforce applications, including Service Cloud, Health Cloud and Digital Experience, by investigating and resolving technical issues, maintaining platform configuration and supporting users and business areas.

The role requires a strong understanding of the Salesforce platform and the ability to analyse complex business processes and translate requirements into appropriate technical and configuration outcomes. The successful candidate will work across Level 2 support, platform administration, automated processes, data management, release assessment and system documentation.

Working within an Agile delivery environment, the EL1 Salesforce Support Engineer (Labour Hire) will collaborate with technical teams and business stakeholders to resolve issues, support user acceptance testing and contribute to the ongoing stability and improvement of Salesforce services. The role will also contribute to team capability through technical guidance and knowledge sharing and support emerging Salesforce technologies, including Salesforce Industries OmniStudio.

Key duties and responsibilities

Responsibilities of the role include but are not limited to:

• Provide technical support, administration and configuration for enterprise Salesforce applications, including Service Cloud, Health Cloud and Digital Experience.


• Investigate, troubleshoot and resolve complex Level 2 incidents and service requests, including interrogation of system logs, analysis of platform behaviour and identification of root causes.


• Administer Salesforce users, licences and security controls, including roles, profiles, permission sets, public groups, sharing rules and user access.


• Configure, maintain and troubleshoot Salesforce functionality and declarative automation, including Flows, in accordance with business and technical requirements.


• Develop a detailed understanding of complex business processes and rules and translate these into appropriate Salesforce configuration, support and improvement activities.


• Undertake data management activities, including data analysis, data loading, reporting and investigation of data-related issues.


• Assess Salesforce releases, platform updates and changes to identify potential impacts, dependencies and functionality requirements across affected applications and business areas.


• Engage with business and technical stakeholders to understand priorities and requirements, provide technical advice, resolve issues and support user acceptance testing.


• Develop and maintain technical, configuration, support and process documentation to support the effective operation and ongoing maintenance of Salesforce services.


• Work collaboratively within multidisciplinary Agile teams and contribute to the continuous improvement of Salesforce support, development and delivery practices.


• Provide technical guidance, knowledge transfer and capability uplift to team members and relevant stakeholders.


• Develop capability in and provide support for emerging Salesforce technologies and functionality, including Salesforce Industries OmniStudio (Vlocity).

(NOTE: the key responsibilities of the role are based on current priorities and may change over time)

Required Skills:

Environment Cloud Data Support Access Profiles ROOT Development User Acceptance Testing Investigation Analysis Data Management Continuous Improvement Agile Automation Technical Support Security Administration Software Data Analysis Testing Documentation Maintenance Business Management