Senior Sales Performance & Capability Leader

Origin Energy Limited; Melbourne; On-site; AUD 180,000 - 260,000; Full time

Job summary

Origin Energy Limited is seeking a Senior Manager, Sales Performance & Capability - Consumer Sales to lead frameworks, capability programs, and operational improvements across consumer sales channels. You’ll empower frontline teams with tools, training and insights to lift performance and quality.

You will manage offshore vendor relationships, coordinate campaigns and product launches, and partner with Technology to enhance CRM and sales tech adoption.

Qualifications

• Extensive experience in sales performance, operations or capability within high-volume consumer sales, ideally in energy, telecommunications or financial services.
• Proven success improving sales quality, assurance and compliance, supported by strong analytical and commercial judgement.
• Experience managing outsourced or offshore operations, including vendor governance, contractual oversight and performance improvement.
• A track record delivering campaigns, product launches and capability programs, alongside experience implementing or improving CRM and sales technology.
• Strong people leadership and stakeholder influencing skills, with tertiary qualifications in Business, Commerce, Marketing or a related discipline.

Responsibilities

• Lead sales performance, quality and compliance frameworks, using insights and reporting to identify risks and drive measurable improvement.
• Manage the Accenture offshore relationship, holding delivery to agreed standards and improving performance, efficiency and customer outcomes.
• Coordinate campaigns, product launches and training programs so sales channels are prepared and confident to deliver.
• Oversee sales platforms and support Salesforce and operational integrations, partnering with Technology to improve adoption and inform the digital roadmap.
• Lead and develop your team, aligning priorities across Marketing, Product, Technology, Compliance and Operations.

Skills

Sales performance

Operations

Leadership

CRM software

Education

Tertiary qualifications in Business/Commerce/Marketing

Tools

CRM software

Job description

Origin Energy Limited is seeking a Senior Manager, Sales Performance & Capability - Consumer Sales to lead frameworks, capability programs, and operational improvements across consumer sales channels. You’ll empower frontline teams with tools, training and insights to lift performance and quality.

You will manage offshore vendor relationships, coordinate campaigns and product launches, and partner with Technology to enhance CRM and sales tech adoption.