Strategic Sales & Retention Delivery Leader

EnergyAustralia Services Pty Ltd; Melbourne; Hybrid; AUD 180,000 - 260,000; Full time

Benefits offered by this job

Electricity discounts

Parental leave (20 weeks)

Energise Program

Incentive programs

Supportive leadership culture

Job summary

EnergyAustralia Services Pty Ltd is seeking a Senior Manager to lead the Sales & Retention Delivery. You will own end-to-end acquisition and retention across onshore and offshore channels, ensuring revenue growth, quality and cost efficiency.

The role requires strong leadership, stakeholder management, and a data-driven approach in a hybrid Docklands-based environment. You will manage a team of 6 direct reports and around 100 FTE, with 2-3 office days weekly, and collaborate closely with

Qualifications

• Senior sales/retention or contact centre leadership required.
• Experience leading 30+ FTE across multiple channels.
• Data-driven with KPI interpretation and action planning.
• Proven offshore vendor management and partnerships.
• Hybrid/workforce planning and optimisation experience.

Responsibilities

• Lead end-to-end delivery of customer acquisition across onshore voice, offshore voice and offshore chat.
• Drive achievement of daily, weekly and monthly sales and retention targets; manage partner performance.
• Set clear expectations and conduct regular performance reviews and calibrations.
• Design and improve the operating model across all channels; optimise dialler strategy and outreach.
• Oversee workforce planning, rostering and capacity with data-driven decisions.
• Align delivery with channel strategy and engage with BPO providers at leadership level.
• Participate in the Sales & Retention leadership team and shape strategic direction.

Skills

Strategic leadership

Sales & retention strategy

Cross-functional collaboration

Performance management

Offshore BPO management

Tools

Dialler technology

Job description

EnergyAustralia Services Pty Ltd is seeking a Senior Manager to lead the Sales & Retention Delivery. You will own end-to-end acquisition and retention across onshore and offshore channels, ensuring revenue growth, quality and cost efficiency.

The role requires strong leadership, stakeholder management, and a data-driven approach in a hybrid Docklands-based environment. You will manage a team of 6 direct reports and around 100 FTE, with 2-3 office days weekly, and collaborate closely with