Telstra Retail: Full Time Customer Service & Sales Consultant WARRINGAH MALL

Telstra; Sydney; Sur place; AUD 66 000 - 81 000; Plein temps

Avantages offerts par ce poste

30% off Telstra services

Exclusive offers with 240+ brands

16 weeks paid parental leave

Telstra Extra Day Off

Career development opportunities

Résumé du poste

Telstra Retail is hiring a Full Time Customer Service & Sales Consultant at WARRINGAH MALL in NSW. You will welcome customers, help select products, activate services and resolve basic issues with a friendly, solution-focused approach.

You’ll work with a supportive team, meet KPIs and deliver great in-store experiences, while enjoying benefits and opportunities within Australia’s iconic telecom brand. This role offers stable hours, on-site training, and pathways to career growth within Telstra.

Qualifications

• Excellent communication and interpersonal skills to assist customers.
• Ability to suggest appropriate products and services based on needs.
• Results-driven with a focus on customer satisfaction and KPIs.

Responsabilités

• Assist customers with product selection and service activation.
• Troubleshoot basic issues and provide frontline support.
• Deliver exceptional customer experiences and meet sales targets.

Connaissances

Great communication

Solution oriented

Sales drive

Customer-facing experience

Resilience and positivity

Learning mindset

Description du poste

Employment Type

Permanent

Closing Date

14 Nov 2026 11:59pm

Job Title

Telstra Retail: Full Time Customer Service & Sales Consultant WARRINGAH MALL

Job Summary

As a Retail Consultant, you will provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic issues. You will create positive experiences through effective communication and adherence to retail standards. This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.

Job Description

Ready to Make a Difference? Join Our Iconic Team at Telstra!

At Telstra, we’re more than just a leading telecommunications company—we’re where passion meets purpose. As a Retail Customer Service & Sales Consultant, you’ll have the opportunity to work for an iconic Aussie brand that’s been connecting Australians for generations. You won’t just be a friendly face in-store—you’ll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.

What You’ll Be Doing:

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

• Annual Fixed Remuneration: $73,550.00 per year *

*Junior Rates apply for those under 20 years of age.

*Penalty rates are as follows:Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays.*12% superannuation included

• Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave Options: Take advantage of 16 weeks of paid parental leave , the Telstra Extra Day Off , gender affirmation leave , Cultural Leave , Blood Donor Leave , and the ability to purchase up to 4 weeks of additional leave.
• Training & Career Growth Opportunities: Access over 17,000 learning programs through LinkedIn Learning and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.
• Flexibility: We offer flexible working hours and a supportive approach to parental leave- do it your way!
• Recognition & Rewards: Benefit from performance rewards and a range of recognition programs to celebrate your success.
• Inclusive Culture: Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.

Is it You We’re Looking For?

• Great Communication Skills: You’re a natural at connecting with people and making their day better.
• Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
• Sales Drive: You’re motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for Learning: You’re eager to grow and develop your skills in a dynamic environment.
• Resilience and Positivity: You have a can-do attitude, even when things get busy.
• Customer-Facing Experience: Previous experience is a plus but not required-bring your enthusiasm and we’ll teach you the rest!