Business Development Manager

Rockcote; Townsville City; On-site; AUD 39,000 - 56,000; Part time

Benefits offered by this job

12% Superannuation

Telstra Discounts

Parental Leave

Training & Career Growth

Leave options

Job summary

Telstra in Townsville seeks a part-time Retail Customer Service & Sales Consultant to assist customers with product selection, service activation and basic troubleshooting. You’ll be part of a friendly team delivering great in-store experiences and supporting store performance.

Role offers hourly pay, parity with junior rates, and penalties for after-hours work; includes comprehensive Telstra benefits and discounts for eligible staff. Apply to join an iconic Aussie brand and grow with Telstra.

Qualifications

• Strong communication and interpersonal skills essential.
• Ability to understand customer needs and offer suitable solutions.
• Sales-driven with KPI focus and target achievement.
• Willingness to learn and adapt in a fast-paced retail environment.
• Resilient and positive under busy store conditions.
• Experience with customer service is advantageous but not required.

Responsibilities

• Assist customers with product selection and service activation.
• Provide troubleshooting for basic issues and ensure smooth transactions.
• Deliver exceptional customer experiences and contribute to store performance.
• Collaborate with team to maintain welcoming, efficient shopping environment.

Skills

Communication

Sales drive

Solution-focused

Learning mindset

Resilience

Customer-facing experience

Job description

Telstra Retail: Part Time Customer Service & Sales Consultant TOWNSVILLE (Expression of Interest)

Employment Type Permanent Closing Date 2 Dec :59pm Job Title Telstra Retail: Part Time Customer Service & Sales Consultant TOWNSVILLE (Expression of Interest)

Job Summary

As a Retail Consultant, you will provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic issues. You will create positive experiences through effective communication and adherence to retail standards. This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.

Job Summary

As a Retail Consultant, you will provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic issues. You will create positive experiences through effective communication and adherence to retail standards. This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.

Multiple Part-time and Full-time Roles Available Across:

• Townsville Castletown
• Townsville Willows
• Townsville Aitkenvale

Ready to Make a Difference? Join Our Iconic Team at Telstra!

At Telstra, we’re more than just a leading telecommunications company—we’re where passion meets purpose. As a Retail Customer Service & Sales Consultant, you’ll have the opportunity to work for an iconic Aussie brand that’s been connecting Australians for generations. You won’t just be a friendly face in-store—you’ll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.

What You’ll Be Doing:

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

• Hourly Rate: $34.36 per hour

*Junior rates apply for those under 20 years of age.

*Penalty rates are as follows: Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays.

• Plus 12% Superannuation

• Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
• Training & Career Growth Opportunities: Access over 17,000 learning programs through LinkedIn Learning and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.
• Flexibility: We offer flexible working hours and a supportive approach to parental leave—do it your way!
• Recognition & Rewards: Benefit from performance rewards and a range of recognition programs to celebrate your success.
• Inclusive Culture: Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.

Is It You We’re Looking For?

• Great Communication Skills: You’re a natural at connecting with people and making their day better.
• Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
• Sales Drive: You’re motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for Learning: You’re eager to grow and develop your skills in a dynamic environment.
• Resilience and Positivity: You have a can-do attitude, even when things get busy.
• Customer-Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest!