Senior Sales Associate (Full-Time) - WORLD SQUARE

Pop Mart; Sydney; On-site; AUD 63,000 - 68,000; Full time

Job summary

POP MART is seeking a Senior Sales Associate to join our Sydney retail team. You will support store leadership, drive daily operations and lead shifts when required, helping to deliver outstanding customer experiences.

With at least 2 years of fast-paced retail experience, you will mentor colleagues, manage stock and merchandising, and contribute to a high-energy, creative store environment. This full-time role offers a competitive salary, super, and monthly incentives.

Qualifications

• Minimum 2 years' retail experience in a fast-paced customer-facing environment.
• Previous experience as Senior Sales Associate, Keyholder or Team Leader is highly regarded.
• Willingness to cover flexible, full-time shifts including weekends and holidays.

Responsibilities

• Lead shifts and support store leadership during daily operations.
• Open and close the store per procedures.
• Provide outstanding customer service and drive sales through engagement.
• Coach and onboard new team members to uphold standards.
• Maintain stock, merchandising and overall store presentation.

Skills

Retail experience

Leadership

Customer service

Store operations

Job description

POP MART is a global pop-culture and designer-toy brand with 600+ stores and 2,300 Robo Shops across 30+ countries. As we continue to expand across Australia and New Zealand, we're looking for an experienced and motivated Senior Sales Associate to join our growing retail team.

This role is ideal for a strong retailer who enjoys taking ownership, leading by example, and supporting store leadership. As a Senior Sales Associate, you'll act as a key support partner to the Store Manager and Assistant Store Manager, helping drive daily operations, uphold store standards, and confidently lead shifts when required.

SENIOR SALES ASSOCIATE — POP MART

Global Pop-Culture | Immediate Start

Position Available: Full-Time

$63,500 + Super + Monthly Incentives

Multiple positions available:

• Sydney CBD

• World Square

• Sydney Domestic Airport
  

Join the POP MART Phenomenon

POP MART is a global pop-culture and designer-toy brand with 600+ stores and 2,300 Robo Shops across 30+ countries. As we continue to expand across Australia and New Zealand, we're looking for an experienced and motivated Senior Sales Associate to join our growing retail team.

This role is ideal for a strong retailer who enjoys taking ownership, leading by example, and supporting store leadership. As a Senior Sales Associate, you'll act as a key support partner to the Store Manager and Assistant Store Manager, helping drive daily operations, uphold store standards, and confidently lead shifts when required.

Why You'll Love Working at POP MART

• Work with products customers genuinely love - collectors, fans and families

• Weekly new releases keep every day exciting and fast-moving

• Opportunity to develop leadership skills within a growing global business

• Job security with a rapidly expanding retail brand

• Monthly product incentives (post-probation)

• Supportive, energetic and inclusive team culture

• Annual POP LAND (Beijing) pass

• A colourful, creative retail environment

What You’ll Do

Lead Shifts & Support Store Leadership

• Take ownership of daily store operations during assigned shifts

• Open and close the store in accordance with company procedures

• Act as the senior team member on duty when Store Management is not present

• Support the Store Manager and Assistant Store Manager in delivering key business objectives

• Make confident decisions and resolve operational or customer issues as they arise

• Ensure company policies, procedures and store standards are consistently upheld

Deliver Outstanding Customer Experiences

• Lead by example in delivering exceptional customer service

• Build genuine connections with customers, fans and collectors

• Share product knowledge and introduce new collections with confidence

• Drive sales through upselling, cross-selling and customer engagement

• Handle customer enquiries and escalations professionally and effectively

Support Team Performance

• Support the onboarding and training of new team members

• Provide coaching and day-to-day guidance to Sales Associates

• Lead by example and set the standard for customer service and store execution

• Help foster a positive, accountable and high-performing team culture

• Support productivity and service standards during peak trading periods and major product launches

Maintain Operational Excellence

• Support inventory accuracy, stock management and merchandising standards

• Assist with stocktakes, deliveries and product launches

• Monitor store presentation and take ownership of maintaining a customer-ready environment

• Process transactions accurately and support loss prevention initiatives

• Ensure opening, trading and closing routines are completed accurately and on time

Who You Are

• An experienced retailer who enjoys taking ownership and responsibility

• Passionate about customer service and creating memorable experiences

• A natural leader who leads by example and supports team success

• Confident making decisions and solving problems in a fast-paced environment

• Organised, reliable and detail-oriented

• Able to remain calm and focused during busy trading periods

• Passionate about retail, pop culture or collectibles

What We’re Looking For

• Minimum 2 years' retail experience in a fast-paced customer-facing environment

• Previous experience as a Senior Sales Associate, Keyholder, Team Leader or similar role highly regarded

• Experience opening and closing a retail store

• Love being on the shopfloor? We are looking for ENERGY!

• Demonstrated ability to support, coach and motivate team members

• Strong understanding of retail operations, customer service and store standards

• Ability to take accountability for store performance during assigned shifts

• Strong communication and organisational skills

Full-Time Availability Requirements

• This is a permanent full-time position averaging 38 hours per week.

• Flexible availability across all 7 days is required.

• Typical rosters include weekends, late-night trading and public holidays (World Square trades 10am - 9pm daily)

• We aim to provide structured rosters with two consecutive days off in a standard week, supporting work-life balance and roster consistency.

• As a retail business, flexibility is required throughout the week to support customer demand, peak trading periods and special events.

• Availability throughout our peak trading season (November to January) is essential.

Full and permanent Australian working rights are required.