Senior Retail & Customer Experience Project Lead

Hewlett Packard Enterprise; Sydney; Hybrid; AUD 133,000 - 147,000; Full time

Benefits offered by this job

Accrued days off in addition to Annual

Corporate wellbeing programs

Learning and development opportunities

Job summary

NSW National Parks and Wildlife Service (NPWS) is seeking a Senior Project Officer, Retail and Customer Service to lead statewide retail projects for visitor centres.

Based in Parramatta with hybrid options, you’ll drive improvements in retail practices, optimise pricing and inventory, and develop shared approaches across the network to enhance visitor experiences while partnering with suppliers and internal teams.

Qualifications

• Extensive multi-site retail operations experience across complex networks.
• Proven track record leading complex projects and driving business improvements.
• Strong commercial judgement and ability to use data to inform decisions.
• Experience with retail systems, inventory, pricing, or merchandising.
• Excellent relationship-building and stakeholder engagement skills.
• Ability to collaborate with geographically dispersed teams and share best practice.

Responsibilities

• Collaborating with visitor centre teams and operational stakeholders across NSW to deliver shared outcomes.
• Leading the visitor centre community of practice and creating opportunities to share expertise.
• Supporting the continued development of retail technology, including Salesforce and StoreConnect POS systems.
• Using sales, inventory, pricing, supplier, and visitation data to provide insights and identify opportunities.
• Developing and refining retail practices, service standards, merchandising, and pricing approaches.
• Building capability through practical resources, training, and retail best-practice coaching.
• Working with suppliers and stakeholders to support effective purchasing and contract management.
• Leading complex projects and adapting priorities as NPWS evolves.

Skills

Retail operations

Project leadership

Data-driven decisions

Retail systems & merchandising

Stakeholder engagement

Cross-site collaboration

Sharing best practice

Education

Tertiary qualification or equivalent experience

Job description

NSW National Parks and Wildlife Service (NPWS) is seeking a Senior Project Officer, Retail and Customer Service to lead statewide retail projects for visitor centres.

Based in Parramatta with hybrid options, you’ll drive improvements in retail practices, optimise pricing and inventory, and develop shared approaches across the network to enhance visitor experiences while partnering with suppliers and internal teams.