Senior Retail & Customer Experience Lead – Hybrid

Binah Group; Sydney; Hybride; AUD 133 000 - 147 000; Plein temps

Avantages offerts par ce poste

Accrued days off

Corporate wellbeing programs

Learning and development opportunities

Résumé du poste

NSW National Parks and Wildlife Service (NPWS) is seeking a Senior Project Officer, Retail and Customer Service to lead statewide projects that improve visitor centre retail experiences across NSW. The role combines retail leadership with cross‑agency collaboration to deliver outcomes that benefit visitors and parks.

This position requires strong project management skills, experience with retail systems, data‑driven decision making, and the ability to coordinate across geographically dispersed

Qualifications

• Extensive retail experience and project leadership required.
• Experience using data to inform decisions and drive improvements.
• Knowledge of procurement and contract management practices is expected.

Responsabilités

• Lead statewide projects to enhance visitor centres' retail experiences.
• Coordinate across NSW visitor centre teams and stakeholders to deliver shared outcomes.
• Develop and refine retail practices, pricing, merchandising and service standards.
• Support retail technology development including Salesforce and StoreConnect.
• Provide practical resources, training and best-practice coaching to teams.
• Manage purchasing and contract considerations with suppliers and stakeholders.
• Adapt project priorities as NPWS needs evolve.

Connaissances

Retail operations

Project leadership

Data-driven decisions

Stakeholder engagement

Multi-site coordination

Procurement management

Formation

Tertiary qualifications or equivalent

Outils

Salesforce

StoreConnect

Description du poste

NSW National Parks and Wildlife Service (NPWS) is seeking a Senior Project Officer, Retail and Customer Service to lead statewide projects that improve visitor centre retail experiences across NSW. The role combines retail leadership with cross‑agency collaboration to deliver outcomes that benefit visitors and parks.

This position requires strong project management skills, experience with retail systems, data‑driven decision making, and the ability to coordinate across geographically dispersed