Senior Retail & Customer Experience Lead (Hybrid)

Jb Hi-Fi; Sydney; Ibrido; AUD 133.000 - 147.000; Tempo pieno

Vantaggi offerti da questo lavoro

Accrued days off in addition to Annual

Corporate wellbeing programs, Fitness

Learning and development opportunities

Descrizione del lavoro

NSW National Parks and Wildlife Service (NPWS) is seeking a Senior Project Officer, Retail and Customer Service. Based in Parramatta with hybrid options, you will lead statewide projects to enhance visitor centre retail and customer experiences, connecting teams across NSW and integrating retail technology and data insights.

You bring extensive multi-site retail experience, proven project leadership, and strong stakeholder engagement.

Competenze

• Extensive retail operations experience across a multi-site network.
• Experience leading complex projects and business improvement.
• Strong commercial judgement with data-informed decision making.
• Experience with retail systems, inventory, pricing, or merchandising.
• Excellent relationship-building and stakeholder engagement.
• Ability to collaborate with geographically dispersed teams.
• Genuine interest in supporting others and sharing best practice.

Mansioni

• Collaborating with visitor centre teams and stakeholders across NSW to deliver shared outcomes.
• Leading the visitor centre community of practice and sharing expertise.
• Supporting development of retail technology, including Salesforce and StoreConnect POS.
• Using sales, inventory, pricing, supplier, and visitation data to provide insights.
• Developing retail practices, service standards, merchandising, and pricing approaches.
• Building capability through resources, training, and coaching.
• Working with suppliers and stakeholders on purchasing and contract management.
• Leading complex projects and adapting priorities as NPWS evolves.

Conoscenze

Retail operations

Project leadership

Data-driven decisions

Stakeholder engagement

Formazione

Tertiary qualifications or equivalent

Strumenti

Salesforce

StoreConnect POS

Descrizione del lavoro

NSW National Parks and Wildlife Service (NPWS) is seeking a Senior Project Officer, Retail and Customer Service. Based in Parramatta with hybrid options, you will lead statewide projects to enhance visitor centre retail and customer experiences, connecting teams across NSW and integrating retail technology and data insights.

You bring extensive multi-site retail experience, proven project leadership, and strong stakeholder engagement.