Guest Experience Manager — Holiday Park

Belgravia Group; Sydney; Hybrid; AUD 133,000 - 147,000; Full time

Job summary

National Parks and Wildlife Service in NSW is seeking a Senior Project Officer for Retail and Customer Service. The role is full-time, based in Parramatta with flexible and hybrid working arrangements, and involves leading projects to enhance visitor centre retail and customer experiences.

You will work across NSW to drive initiatives, develop retail practices, and support technology like Salesforce and StoreConnect.

Qualifications

• Extensive retail operations experience across multi-site networks.
• Experience leading complex projects and business improvement.
• Strong data-driven commercial judgment and stakeholder engagement.
• Familiarity with retail systems, pricing, and merchandising.

Responsibilities

• Lead projects across NSW visitor centres to improve retail experiences.
• Collaborate with centre teams and stakeholders to deliver shared outcomes.
• Develop and refine retail practices, merchandising, and pricing.
• Support development of retail technology including Salesforce and StoreConnect.
• Utilize sales, inventory, pricing, and visitation data to identify opportunities.
• Build capability through resources, training and coaching.
• Lead complex projects and adapt priorities as NPWS evolves.

Skills

Retail operations

Project leadership

Data-driven decisions

Stakeholder engagement

Multi-site retail

Contract management

Education

Tertiary qualifications

Tools

Salesforce

StoreConnect

Job description

Senior Project Officer, Retail and Customer Service

Posted today

Job Description

Senior Project Officer, Retail and Customer Service

Position is a full-time opportunity, located in Parramatta with a flexible and hybrid working arrangement supported.

Salary relative to experience, and ranges from $133,348 to $146,945 p.a. + employer's contribution to superannuation.

You will work across the state to lead projects and initiatives that support our visitor centres to deliver great retail and customer experiences.

Your work will include:

• collaborating with visitor centre teams and operational stakeholders across NSW to deliver shared outcomes
• leading the visitor centre community of practice and creating opportunities to share expertise and successful approaches
• supporting the continued development of retail technology, including Salesforce and StoreConnect point-of-sale systems
• using sales, inventory, pricing, supplier, and visitation data to provide insights and identify new opportunities
• developing and refining retail practices, service standards, merchandising, and pricing approaches
• building capability through practical resources, training, and retail best-practice coaching
• working with suppliers and stakeholders to support effective purchasing and contract management
• leading complex projects and adapting priorities as the needs of NPWS evolve.

About You

We are looking for someone who combines extensive retail experience with strong project leadership and, importantly, enjoys bringing people together to achieve shared outcomes.

You may have built your career in multi-site retail, retail operations, customer experience, commercial management, or business transformation.

You will bring:

• extensive retail operations experience, ideally across a multi-site network
• demonstrated experience leading complex projects and business improvement
• strong commercial judgement and confidence using data to inform decisions
• experience with retail systems, products, inventory, pricing, or merchandising
• excellent relationship-building and stakeholder engagement skills
• the ability to collaborate with geographically dispersed teams and turn diverse perspectives into practical solutions
• a genuine interest in supporting others to succeed and sharing best practice across a network.

The role requires appropriate tertiary qualifications or equivalent relevant professional experience, together with project management experience and an understanding of contemporary procurement and contract management practices.

Applications close: Sunday 25 October 2026 at 11:55pm

Prepare a copy of your resume (no more than two pages) outlining your relevant retail, project management, and leadership experience, and a cover letter (no more than one page) that outlines one or two projects that you led and completed successfully.

To be eligible for an ongoing role in the NSW Public Sector you need to be an Australian Citizen, New Zealand Citizen or Permanent Resident.