Senior Resident Experience & Occupancy Leader

TLC Healthcare; Melbourne; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Free gym membership

Discounted health insurance

Novated leasing options

Employee shopping portal

Job summary

TLC Healthcare is seeking a General Manager - Resident Liaison to lead the Resident Liaison function across our 12 aged care homes. The role focuses on occupancy governance, admissions excellence, and delivering a consistently exceptional resident experience.

Reporting to the COO, you will coach Resident Liaison Officers, partner with Marketing and executive teams, and drive best-practice admissions standards and engagement with families.

Qualifications

• Proven leadership in aged care admissions and occupancy.
• Deep knowledge of AN-ACC funding and resident agreements.
• Experience leading multiple sites and teams.
• Strong stakeholder management and communication.

Responsibilities

• Lead and develop Resident Liaison Officers across multiple homes.
• Drive occupancy growth through admissions and enquiry strategies.
• Establish consistent admissions processes and best-practice standards.
• Provide guidance on resident agreements and funding.
• Build capability and succession planning across the function.
• Analyze occupancy data to support strategic decisions.

Skills

Leadership

Aged care admissions

Occupancy management

Resident liaison

Customer experience

Business development

Stakeholder engagement

Analytical skills

Coaching

Communication

Tools

NeRA

Job description

TLC Healthcare is seeking a General Manager - Resident Liaison to lead the Resident Liaison function across our 12 aged care homes. The role focuses on occupancy governance, admissions excellence, and delivering a consistently exceptional resident experience.

Reporting to the COO, you will coach Resident Liaison Officers, partner with Marketing and executive teams, and drive best-practice admissions standards and engagement with families.