General Manager - Resident Liaison & Admissions

TLC Healthcare; Melbourne; Hybrid; AUD 180,000 - 260,000; Full time

Benefits offered by this job

Employee Assistance Program

Novated leasing options

Free gym membership

Discounted health insurance

Comprehensive wellbeing initiatives

Exclusive TLC Employee Shopping Portal

Job summary

TLC Healthcare is seeking an experienced General Manager – Resident Liaison to lead the resident liaison function across our aged care homes. The role focuses on occupancy governance, admissions excellence, and exceptional resident experiences, working with General Managers, Resident Liaison Officers, Marketing and Executive Leadership.

You will drive best-practice admissions standards, improve enquiry-to-admission conversion, and ensure consistency and high-quality care across the portfolio.

Qualifications

• Demonstrated leadership experience within aged care admissions, occupancy, resident liaison, customer experience and business development.
• Knowledge of AN-ACC funding, aged care funding arrangements, and resident agreements.
• Experience building high-performing teams and driving process improvements across multiple sites.

Responsibilities

• Lead, mentor and develop Resident Liaison Officers across 12 aged care homes.
• Drive occupancy growth through admissions and enquiry management strategies.
• Establish consistent admissions processes and best-practice standards.
• Oversee admissions documentation, contracts and compliance.
• Build capability through coaching and training; develop succession plans.
• Analyse occupancy data to support strategic decisions and risk management.
• Foster strong relationships with referrers, hospitals and health professionals.

Skills

Leadership

Aged care admissions

Occupancy management

Customer experience

Business development

Stakeholder engagement

Analytical skills

Coaching

Job description

TLC Healthcare is seeking an experienced General Manager – Resident Liaison to lead the resident liaison function across our aged care homes. The role focuses on occupancy governance, admissions excellence, and exceptional resident experiences, working with General Managers, Resident Liaison Officers, Marketing and Executive Leadership.

You will drive best-practice admissions standards, improve enquiry-to-admission conversion, and ensure consistency and high-quality care across the portfolio.