Senior Reservation & Travel Experience Lead

Professional Services Review; Canberra; On-site; AUD 40,000 - 52,000; Full time

Job summary

Professional Services Review in Canberra is seeking a Reservation Booking Manager to coordinate all aspects of reservations for our adventure packages. You will interact with customers by phone and email, ensure seamless booking experiences, and work with sales, marketing, and operations to optimize availability and promotions.

The role requires strong communication, attention to detail, and the ability to work independently and within a team.

Qualifications

• Experience in customer service, travel, or hospitality industries.
• Excellent communication skills, both written and verbal.
• Strong attention to detail and ability to multi-task in a fast-paced environment.
• Proficient in using reservation management software and Microsoft Office.
• Ability to work independently and in a team setting.
• Strong problem-solving skills with a positive attitude.

Responsibilities

• Manage and coordinate all aspects of reservations for various adventure packages.
• Communicate with clients via phone and email to provide information and assist with concerns.
• Collaborate with sales and marketing teams to update and promote packages and offers.
• Use reservation management software to track bookings, payments, and cancellations.
• Work with operations to ensure reservations are confirmed and arrangements made.
• Provide exceptional customer service by resolving issues before, during, or after a trip.
• Maintain accurate records of reservations and customer information.
• Assist in developing and implementing new processes to improve the experience.

Skills

Customer service

Communication skills

Attention to detail

Multi-tasking

Teamwork

Problem-solving

Tools

Reservation management software

Microsoft Office

Job description

Professional Services Review in Canberra is seeking a Reservation Booking Manager to coordinate all aspects of reservations for our adventure packages. You will interact with customers by phone and email, ensure seamless booking experiences, and work with sales, marketing, and operations to optimize availability and promotions.

The role requires strong communication, attention to detail, and the ability to work independently and within a team.