Content Strategy Lead - Government (Temp To Perm, Hybrid)

Australian Capital Territory; Canberra; On-site; AUD 60,000 - 80,000; Full time

Job summary

Australian Capital Territory is seeking a Reservation Booking Coordinator to handle end-to-end reservations for adventure packages, ensuring a smooth and enjoyable booking experience for clients. The role involves communicating via phone and email, coordinating with sales, marketing, and operations teams, and using reservation software to track bookings and payments.

Ideal candidates will have experience in customer service or travel, excellent communication skills, and the ability to multi-task

Qualifications

• Experience in customer service, travel, or hospitality industry.
• Excellent communication skills, both written and verbal.
• Strong attention to detail and ability to multi-task in a fast-paced environment.
• Proficient in using reservation management software and Microsoft Office.
• Ability to work independently and in a team setting.
• Strong problem-solving skills with a positive attitude.

Responsibilities

• Manage and coordinate all aspects of reservations for our various adventure packages, ensuring a seamless and enjoyable booking experience for our customers.
• Communicate with clients via phone and email to provide information, answer questions, and assist with any concerns regarding their reservations.
• Collaborate with our sales and marketing teams to regularly update and promote our packages and special offers.
• Utilize reservation management software to track bookings, payments, and cancellations accurately.
• Work closely with our operations team to ensure that all reservations are confirmed and all necessary arrangements are made for customers' travel needs.
• Provide exceptional customer service by efficiently and effectively resolving any issues that may arise before, during, or after a trip.
• Maintain accurate records of reservations and customer information to ensure smooth operation and efficient communication between all departments.

Skills

Customer service

Travel knowledge

Communication

Multitasking

MS Office

Reservation software

Tools

Reservation software

Microsoft Office

Job description

Position Title: Reservation Booking Manager

We are seeking a highly motivated and detail-oriented individual to join our team as a Reservation Booking Coordinator. As one of the leading companies in the country, we are dedicated to providing our customers with unforgettable experiences all over the world.

Key Responsibilities:

• Manage and coordinate all aspects of reservations for our various adventure packages, ensuring a seamless and enjoyable booking experience for our customers
• Communicate with clients via phone and email to provide information, answer questions, and assist with any concerns regarding their reservations
• Collaborate with our sales and marketing teams to regularly update and promote our packages and special offers
• Utilize reservation management software to track bookings, payments, and cancellations accurately
• Work closely with our operations team to ensure that all reservations are confirmed and all necessary arrangements are made for customers' travel needs
• Provide exceptional customer service by efficiently and effectively resolving any issues that may arise before, during, or after a trip
• Maintain accurate records of reservations and customer information to ensure smooth operation and efficient communication between all departments

Qualifications:

• Experience in customer service, travel, or hospitality industry
• Excellent communication skills, both written and verbal
• Strong attention to detail and ability to multi-task in a fast-paced environment
• Proficient in using reservation management software and Microsoft Office
• Ability to work independently and in a team setting
• Strong problem-solving skills with a positive attitude