Senior Regulatory Service Adviser and Office Coordinator

Civil Aviation Safety Authority; Cairns Regional; On-site; AUD 60,000 - 80,000; Full time

Job summary

Civil Aviation Safety Authority in Cairns seeks a Senior Regulatory Service Adviser and Office Coordinator to deliver high-quality regulatory services and keep the office running smoothly.

Based in our Cairns CBD office, the role covers processing regulatory activities, managing stakeholder engagement, maintaining records, coordinating facilities, and supporting a safe, respectful workplace.

Qualifications

• Customer service and/or office administration experience relevant to the position and operating environment.
• Experience in stakeholder engagement and management relevant to the position and operating environment.
• Understanding of financial management concepts (forecasting and budget monitoring).

Responsibilities

• Process regulatory activities, applications and approvals accurately and efficiently.
• Provide high-quality regulatory and administrative support.
• Maintain accurate records and regulatory systems.
• Contribute to consistent and timely regulatory outcomes.
• Coordinate office facilities, equipment, IT assets and workplace resources.
• Liaise with contractors, service providers and building management.
• Identify opportunities to improve processes and service delivery.
• Contribute to a safe, respectful and collaborative workplace.

Skills

Stakeholder engagement

Customer service

Office administration

Job description

Senior Regulatory Service Adviser and Office Coordinator

Civil Aviation Safety Authority – Cairns QLD

Join a team that supports aviation safety while helping our Cairns office run smoothly and efficiently.

As a Regulatory Service Adviser / Office Coordinator, you will play a key role in delivering high-quality regulatory services and coordinating day-to-day office operations. Based in our Cairns CBD office, this full-time role works Monday to Friday, 8:30 am to 4:30 pm.

The role

You will process regulatory activities, applications and approvals, while providing responsive support to internal and external stakeholders. At the same time, you will help ensure the office operates effectively by coordinating facilities, resources and workplace services.

This is a varied role for someone who enjoys balancing detail-focused work with practical problem-solving and stakeholder engagement. You'll work closely with colleagues, contractors and service providers to deliver efficient services and support positive regulatory outcomes.

In this role, you will:

• Process regulatory activities, applications and approvals accurately and efficiently.
• Provide high-quality regulatory and administrative support.
• Maintain accurate records and regulatory systems.
• Contribute to consistent and timely regulatory outcomes.
• Coordinate office facilities, equipment, IT assets and workplace resources.
• Liaise with contractors, service providers and building management.
• Identify opportunities to improve processes and service delivery.
• Contribute to a safe, respectful and collaborative workplace.

About you

You are organised, adaptable and customer-focused. You enjoy working in a fast-paced environment, managing a variety of tasks and building positive working relationships with others.

You will bring:

• Strong organisational skills and the ability to manage competing priorities effectively.
• Sound judgement and the ability to interpret legislation and apply policies, procedures and business processes.
• Excellent communication skills and a commitment to customer service.
• The ability to build productive relationships with a diverse range of stakeholders.
• Strong attention to detail and a commitment to maintaining accurate records.
• A proactive approach to identifying solutions and improving the way work is done.
• Experience in coordinating office operations, resources or services.
• An understanding of, and respect for, the diverse histories, cultures and experiences of First Nations peoples and other cultural groups.
• A commitment to CASA's values and creating a safe, respectful and inclusive workplace.

Qualifications, licences and experience

Mandatory

• Customer service and/or office administration experience relevant to the position and operating environment.
• Experience in stakeholder engagement and management relevant to the position and operating environment.
• Understanding of financial management concepts (forecasting and budget monitoring).

Eligibility requirements

Employment with CASA is subject to conditions prescribed within the Civil Aviation Act 1988(the Act) and the CASA Enterprise Agreement. The following eligibility requirements apply to this position:

• At a minimum, prospective CASA employees must undergo pre-employment screening and must be willing to provide the required information to successfully undergo a police record check.
• The position’s occupant must be an Australian citizen with the ability to obtain and maintain the required level of security clearance.

For further information, please contact: Bianca Stuart-Toy | [phone] | ***************@casa.gov.au.