Regulatory Services Adviser & Office Operations Lead

Um Holdings; Cairns Regional; On-site; AUD 65,000 - 90,000; Full time

Job summary

CASA in Cairns is seeking a Regulatory Services Adviser and Office Coordinator to deliver high-quality regulatory services while ensuring the Cairns CBD office runs smoothly. This full-time role is Monday to Friday, 8:30 am to 4:30 pm.

You will process regulatory activities, manage records, coordinate facilities and respond to stakeholders, balancing detail with practical problem-solving. The position requires strong organisational skills and a proactive approach.

Qualifications

• Experience in customer service and/or office administration relevant to the position and operating environment.
• Experience in stakeholder engagement and management relevant to the position and operating environment.
• Understanding of financial management concepts (forecasting and budget monitoring).

Responsibilities

• Process regulatory activities, applications and approvals accurately and efficiently.
• Provide high-quality regulatory and administrative support.
• Maintain accurate records and regulatory systems.
• Contribute to consistent and timely regulatory outcomes.
• Coordinate office facilities, equipment, IT assets and workplace resources.
• Liaise with contractors, service providers and building management.
• Identify opportunities to improve processes and service delivery.
• Contribute to a safe, respectful and collaborative workplace.

Skills

Customer service

Office administration

Stakeholder engagement

Financial management concepts

Job description

CASA in Cairns is seeking a Regulatory Services Adviser and Office Coordinator to deliver high-quality regulatory services while ensuring the Cairns CBD office runs smoothly. This full-time role is Monday to Friday, 8:30 am to 4:30 pm.

You will process regulatory activities, manage records, coordinate facilities and respond to stakeholders, balancing detail with practical problem-solving. The position requires strong organisational skills and a proactive approach.