Regulatory Services Adviser and Office Coordinator

Civil Aviation Safety Authority; Canberra; On-site; AUD 70,000 - 90,000; Full time

Job summary

Civil Aviation Safety Authority is seeking a Senior Regulatory Service Adviser and Office Coordinator to support regulatory services and manage day-to-day office operations in our Cairns CBD office. The role is full-time, Monday–Friday, with standard business hours, and involves processing regulatory activities, coordinating facilities and engaging with stakeholders.

You will deliver high-quality administrative support, maintain regulatory records, and contribute to timely regulatory outcomes

Qualifications

• Customer service and/or office administration experience relevant to the position and operating environment.
• Desirable: experience in stakeholder engagement and management relevant to the position and operating environment.
• Desirable: understanding of financial management concepts (forecasting and budget monitoring).

Responsibilities

• Process regulatory activities, applications and approvals accurately and efficiently.
• Provide high-quality regulatory and administrative support.
• Maintain accurate records and regulatory systems.
• Contribute to consistent and timely regulatory outcomes.
• Coordinate office facilities, equipment, IT assets and workplace resources.
• Liaise with contractors, service providers and building management.
• Identify opportunities to improve processes and service delivery.
• Contribute to a safe, respectful and collaborative workplace.

Skills

Customer service

Office administration

Stakeholder engagement

Financial management concepts

Job description

Senior Regulatory Service Adviser and Office Coordinator

Civil Aviation Safety Authority - Canberra ACT

Join a team that supports aviation safety while helping our Cairns office run smoothly and efficiently.

As a Regulatory Service Adviser / Office Coordinator, you will play a key role in delivering high-quality regulatory services and coordinating day-to-day office operations. Based in our Cairns CBD office, this full-time role works Monday to Friday, 8:30 am to 4:30 pm.

The role

You will process regulatory activities, applications and approvals, while providing responsive support to internal and external stakeholders. At the same time, you will help ensure the office operates effectively by coordinating facilities, resources and workplace services.

This is a varied role for someone who enjoys balancing detail-focused work with practical problem-solving and stakeholder engagement. You'll work closely with colleagues, contractors and service providers to deliver efficient services and support positive regulatory outcomes.

In this role, you will:

• Process regulatory activities, applications and approvals accurately and efficiently.
• Provide high-quality regulatory and administrative support.
• Maintain accurate records and regulatory systems.
• Contribute to consistent and timely regulatory outcomes.
• Coordinate office facilities, equipment, IT assets and workplace resources.
• Liaise with contractors, service providers and building management.
• Identify opportunities to improve processes and service delivery.
• Contribute to a safe, respectful and collaborative workplace.

Join a team that supports aviation safety while helping our Cairns office run smoothly and efficiently.

As a Regulatory Service Adviser / Office Coordinator, you will play a key role in delivering high-quality regulatory services and coordinating day-to-day office operations. Based in our Cairns CBD office, this full-time role works Monday to Friday, 8:30 am to 4:30 pm.

The role

You will process regulatory activities, applications and approvals, while providing responsive support to internal and external stakeholders. At the same time, you will help ensure the office operates effectively by coordinating facilities, resources and workplace services.

This is a varied role for someone who enjoys balancing detail-focused work with practical problem-solving and stakeholder engagement. You'll work closely with colleagues, contractors and service providers to deliver efficient services and support positive regulatory outcomes.

In this role, you will:

• Process regulatory activities, applications and approvals accurately and efficiently.
• Provide high-quality regulatory and administrative support.
• Maintain accurate records and regulatory systems.
• Contribute to consistent and timely regulatory outcomes.
• Coordinate office facilities, equipment, IT assets and workplace resources.
• Liaise with contractors, service providers and building management.
• Identify opportunities to improve processes and service delivery.
• Contribute to a safe, respectful and collaborative workplace.

The key duties of the position include:

About you

You are organised, adaptable and customer-focused. You enjoy working in a fast-paced environment, managing a variety of tasks and building positive working relationships with others.

You will bring:

• Strong organisational skills and the ability to manage competing priorities effectively.
• Sound judgement and the ability to interpret legislation and apply policies, procedures and business processes.
• Excellent communication skills and a commitment to customer service.
• The ability to build productive relationships with a diverse range of stakeholders.
• Strong attention to detail and a commitment to maintaining accurate records.
• A proactive approach to identifying solutions and improving the way work is done.
• Experience in coordinating office operations, resources or services.
• An understanding of, and respect for, the diverse histories, cultures and experiences of First Nations peoples and other cultural groups.
• A commitment to CASA's values and creating a safe, respectful and inclusive workplace.

Qualifications, licences and experience

Mandatory

• Customer service and/or office administration experience relevant to the position and operating environment.

Desirable

• Experience in stakeholder engagement and management relevant to the position and operating environment.
• Understanding of financial management concepts (forecasting and budget monitoring).

Eligibility

Employment with CASA is subject to conditions prescribed within the Civil Aviation Act 1988(the Act) and the CASA Enterprise Agreement. The following eligibility requirements apply to this position:

• At a minimum, prospective CASA employees must undergo pre-employment screening and must be willing to provide the required information to successfully undergo a police record check.
• The position's occupant must be an Australian citizen with the ability to obtain and maintain the required level of security clearance.

Getting to know the Civil Aviation Safety Authority

"Safe skies for all"CASA is established by and operates under the Civil Aviation Act 1988 and the Airspace Act 2007. CASA's primary function is to conduct the safety regulation of civil air operations in Australia and the operation of Australian aircraft overseas. We license pilots, register aircraft, oversee aviation safety and promote safety awareness. We are also responsible for making sure that Australian airspace is administered and used safely.CASA is a Corporate Commonwealth entity and is subject to the Public Governance, Performance and Accountability Act 2013 which deals with a range of matters, including reporting and the use of and management of public resources. We employ over 800 people working across Australia.We are an engaged team and proud to work for CASA. We strongly believe in the vision, mission and goals of our agency. We are highly connected to CASA’s Values and Regulatory Philosophy that underpin all we do. We understand how our roles directly contribute to aviation safety. We are a relationship-based organisation and value the unput and ideas of others.