Senior Regulatory Officer

Victorian Government; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

The Victorian Government in Melbourne seeks Senior Regulatory Officers to ensure timely, accurate processing of licensing and registration applications under RTS. You will provide information to clients, record data, and contribute to RTS goals with professional judgement.

This ongoing role requires strong communication, problem solving, and service-excellence mindset while maintaining robust records. Applications from eligible NSW-friendly rights holders are welcome for the Melbourne CBD and

Qualifications

• Experience producing complex business correspondence and reports.
• Strong interpersonal skills with a customer-focused approach.
• Analytical problem solving and decision making.
• Excellent self-management and prioritisation abilities.
• Commitment to service excellence and continual improvement.

Responsibilities

• Perform complex processing tasks for RTS regulatory activities with accuracy and timeliness.
• Apply knowledge of legislation, regulations, policies and processes to support decisions.
• Prepare recommendations for the Business Licensing Authority or similar committees.
• Conduct quality assessments of RTS work and ensure policy compliance.
• Maintain and manage records and database workflows per RTS policy.

Skills

Communication

Interpersonal skills

Problem solving

Self-management

Service excellence

Job description

Occupation: Governance and risk management

Location: Melbourne - CBD and Inner Metro suburbs

Reference: 12984

About Us

The Department of Government Services (DGS) wasestablishedon 1 January 2023 to improveeveryone’s experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and localgovernment as well as streamlining our corporate and procurement services.

About the Role

The Regulatory Transaction Services (RTS) provides business and occupational licensing and not-for-profit registration services to Victorians.

Reporting to the RTS Team Leader, Senior Regulatory Officers (SROs) are responsible for the timely and accurate processing of applications and other routine processes in line with statutory requirements for various licensing and registration schemes administered by CAV. SROs also provide information to clients both verbally and in writing and accurately record information in CAV’s licensing and registration databases.

Key Accountabilities

• Perform more complex processing tasks associated with RTS' regulatory activities ensuring accurate, timely and professional services are provided to regulatory clients (individuals and entities).
• Uses knowledge of relevant legislation, regulations, policies and processes and exercises professional judgement in making decisions and shares ideas and experiences to contribute to RTS goals and targets.
• Prepare recommendations on more complex matters for consideration by others (such as the Business Licensing Authority or the Motor Car Traders Claims Committee).
• Conduct quality assessments of work conducted by RTS colleagues, ensuring that all relevant policies, procedures and business rules have been adhered to.
• Assist in both the maintenance and management of records and database workflows in accordance with RTS operational policy and departmental records management policies, procedures and business rules.

About You

We are seeking applicants who have demonstrated experience from the following criteria:

• Communication – Produce a range of more complex business correspondence and reports presenting clear, factual and pertinent information based on knowledge, research and analysis. Confidently conveys information, using persuasion and bargaining as required, to provide clear and persuasive information and respond effectively to audience in a tactful, respectful, yet firm manner.
• Interpersonal Skills – Seeks to understand issues, needs and motivations of others and establishes trust and mutual respect in support others and providing information and decisions in a sensitive and considerate manner.
• Problem Solving – Develops operational responses to recurring issues based on knowledge and expertise, based on an accurate appraisal of facts, causes, assumptions, and different points of view.
• Self-Management – Plans and prioritises work of self and others and seeks to understand alternate views and circumstances in order to address personal preference or bias and select the most effective method to ensure targets are achieved.
• Service Excellence – Works to ensure services delivered are of superior quality, addressing issues promptly and effectively and encouraging team members to take pride in their work and seek to continually improve service provision.

This role is an ongoing position. This position is only open to applicants with relevant rights to work in Australia.

Other relevant information

To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident. Preferred applicants will be required to undertake pre-employment screening. DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.