Regulatory Adviser

Department of Government Services; Melbourne; On-site; AUD 85,000 - 110,000; Full time

Job summary

Department of Government Services (DGS) in Melbourne seeks Regulatory Advisers to process licensing and not-for-profit registrations with accuracy and timeliness. Reporting to the RTS Operations Manager, you will handle complex applications, provide information to clients both verbally and in writing, and maintain CAV licensing databases.

The role emphasizes applying legislation, policy, and operational procedures to diverse licensing schemes, supporting branch-wide process improvements, and

Qualifications

• Degree or significant experience in business, accounting, CPD auditing and/or law is highly desirable.
• Experience applying legislation and policy to complex service delivery scenarios.
• Ability to communicate clearly with clients in writing and verbally.

Responsibilities

• Contribute to integrated compliance and respond to complaints, statements, and correspondence.
• Prepare reports, briefs and correspondence on complex issues affecting RTS and Consumer Affairs Victoria.
• Assist with assessment and analysis of complex licensing and registration issues using statutory requirements.

Skills

Regulatory knowledge

Client communication

Policy interpretation

Education

Degree in business, accounting, CPD auditing or law

Tools

Licensing databases

Job description

About Us

Department of Government Services – Melbourne VIC

The Department of Government Services (DGS) wasestablishedon 1 January 2023 to improveeveryone’s experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and localgovernment as well as streamlining our corporate and procurement services.

You can find out more aboutour Ministers,leadershipand entitieshere:Department of Government Services.

The Department of Government Services (DGS) wasestablishedon 1 January 2023 to improveeveryone’s experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and localgovernment as well as streamlining our corporate and procurement services.

You can find out more aboutour Ministers,leadershipand entitieshere:Department of Government Services.

Consumer Affairs and Local Government

We are responsible for policy development, regulatory design and administration, system and program design, and the delivery of services in the best interest of Victorians, Our work spans across both the Consumer Affairs and Local Government ministerial portfolios. We work together to identify strategic priorities, drive system and regulatory reform and coordinate our department's emergency management responsibilites to improve practical outcomes for the community.

About the Role

The Regulatory Transaction Services (RTS) provides business and occupational licensing and not-for-profit registration services to Victorians.

Reporting to the RTS Operations Manager, Regulatory Advisers are responsible for timely and accurate processing of applications and other processes, particularly those more complex in nature, in line with statutory requirements for various licensing and registration schemes administered by CAV. Regulatory Advisers also provide information to clients both verbally and in writing and accurately record information in CAV’s licensing and registration databases.

Key Accountabilities

• Actively contribute to the RTS’ integrated compliance approach, responding as appropriate to complaints, financial statements and correspondence.
• Demonstrate high-level understanding of financial reports and/ or organisational structures in corporations and community groups.
• Prepare reports, briefs and correspondence on complex issues which impact the RTS and Consumer Affairs Victoria.
• Assist with the assessment and analysis of complex issues associated with the various Licence and Registration sectors.
• Apply complex legislative requirements and operational policies and procedures for Licensing and Registration schemes.
• Manage records and database workflows in accordance with RTS operational policy and departmental records management policies, procedures and business rules.
• Convey specialist concepts to clients, staff and stakeholders regarding Registration and Licensing scheme legislation and business rules.
• Manage projects in relation to emerging issues and branch wide process improvements.

Mandatory requirements

• A degree or significant experience in business, accounting, Continuous Professional Development (CPD) auditing and/or law is highly desirable.

Technical expertise

• Experience in applying legislation and operational policy to complex service delivery scenarios.

This role is an ongoing position. This position is only open to applicants with relevant rights to work in Australia.

For more information, please see the Position Description

Other relevant information

To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident. Preferred applicants will be required to undertake pre-employment screening. DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.