Senior Recoveries Performance Officer

Transurban; Brisbane; On-site; AUD 100,000 - 140,000; Full time

Job summary

Transurban is seeking a Senior Recoveries Performance Officer to optimise recovery outcomes through data-driven analysis, strategic thinking, and strong stakeholder partnerships. You will contribute to safer, faster, and more reliable journeys for customers.

In this permanent role, you will lead initiatives to enhance operational processes, governance, and customer experiences while coaching a high-performing team across recovery operations.

Qualifications

• AI & Data literacy for uncovering insights and informed decisions.
• Strong critical thinking and problem solving to address complex challenges.
• Relationship building and collaboration with stakeholders and partners.
• Commercial acumen balancing business and customer outcomes.
• Adaptability and leadership through influence to guide teams.

Responsibilities

• Partner with debt collection agencies and service providers to improve performance and ensure service standards are met.
• Deliver analysis and reporting using data to identify trends and inform strategic decisions.
• Lead initiatives that improve processes, governance, customer experiences, and business performance.
• Provide coaching and leadership support to team members in a collaborative, high-performing environment.
• Build relationships across the business and with external partners to solve complex challenges.

Skills

AI & Data Literacy

Critical Thinking

Relationship Building

Commercial Acumen

Adaptability & Leadership

Job description

Take the next step in your Transurban journey.

Here's an opportunity to grow your skills and shape your path at Transurban. We're building a culture where you can apply your strengths and develop the skills you need for tomorrow.

About the Opportunity

As a Senior Recoveries Performance Officer, you'll play a key role in optimising recovery outcomes by combining data-driven insights, commercial thinking, stakeholder partnership, and continuous improvement initiatives to deliver positive business and customer outcomes.

You'll join a collaborative team that values curiosity, adaptability, shared success, and finding better ways of working to improve performance and customer experiences.

As our Senior Recoveries Performance Officer, you'll contribute to lasting and positive changes that shape the future of our cities and communities. It is complex, meaningful, and exciting work so that our customers experience faster, safer, and more reliable journeys.

How you'll make an impact (your day-to-day):

• Partner with debt collection agencies and key service providers to improve performance, maximise recovery outcomes, and ensure agreed service standards are achieved through strong relationship building and collaborative delivery.
• Deliver meaningful analysis and reporting that leverages data, identifies trends, applies critical thinking, and informs strategic decisions that drive continuous improvement across recovery operations.
• Lead initiatives that improve operational processes, strengthen governance, enhance customer experiences, and increase business performance through effective problem solving and commercial acumen.
• Provide coaching, guidance, and leadership support to team members while fostering a collaborative, adaptable, and high-performing team environment.
• Build strong relationships across the business and with external partners to solve complex challenges and deliver sustainable outcomes for both customers and the business.

This role will suit someone with a curious mind and a drive to adapt. We value the transferable skills and experience you could bring, including:

• AI & Data Literacy: Using data, reporting tools, and emerging technologies to uncover insights, identify opportunities, and support informed decision-making.
• Critical Thinking and Problem Solving: Investigating complex challenges, identifying root causes, and implementing practical improvements that deliver measurable results.
• Relationship Building and Collaborative Delivery: Developing trusted partnerships with stakeholders, vendors, and service providers and working together to achieve shared outcomes.
• Commercial Acumen and Customer-Focused Thinking: Balancing business objectives, customer outcomes, and operational performance to achieve sustainable results.
• Adaptability and Leadership Through Influence: Embracing change, supporting others through evolving priorities, and contributing to a positive and inclusive team culture.

Ready to take on your next challenge?

Job Type:

Permanent

Closing Date:

13-Nov-2026 0:00

Please note: The closing date reflects the time zone of the Primary Location for this job posting.

Primary Location:

Melbourne CBD & Inner Suburbs Melbourne VIC