Senior Recoveries Performance Lead

transurban; Melbourne; On-site; AUD 95,000 - 125,000; Full time

Job summary

Transurban is seeking a Senior Recoveries Performance Officer in Melbourne to optimise recovery outcomes through data-driven analysis, commercial thinking and effective stakeholder partnerships. You will influence service providers and internal teams to deliver faster, more reliable customer journeys.

The role focuses on delivering meaningful insights, driving continuous improvement, and coaching team members in a collaborative, high-performance environment.

Qualifications

• AI and data literacy to uncover insights and support decision-making.
• Strong critical thinking and problem solving to identify root causes.
• Relationship building with stakeholders and service providers.
• Commercial acumen with customer-focused thinking.
• Adaptability and leadership through influence.

Responsibilities

• Partner with debt collection agencies and service providers to improve performance and recovery outcomes.
• Deliver analysis and reporting that informs strategic decisions and continuous improvement across recovery operations.
• Lead initiatives to improve processes, governance, customer experiences, and performance.
• Provide coaching and leadership support to team members while fostering a collaborative, high-performing environment.
• Build relationships across the business and with external partners to deliver sustainable outcomes.

Skills

AI & Data Literacy

Critical Thinking

Relationship Building

Commercial Acumen

Adaptability & Leadership

Job description

Transurban is seeking a Senior Recoveries Performance Officer in Melbourne to optimise recovery outcomes through data-driven analysis, commercial thinking and effective stakeholder partnerships. You will influence service providers and internal teams to deliver faster, more reliable customer journeys.

The role focuses on delivering meaningful insights, driving continuous improvement, and coaching team members in a collaborative, high-performance environment.