Senior Recoveries Officer

Transurban Group; Sydney; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Flexible working

16 weeks parental leave

Learning and development opportunities

Health and wellbeing support

Social activities

Leave options

Job summary

Transurban Group is seeking a Senior Recoveries Officer for a 12-month contract in Sydney CBD or Eastern Creek. You will manage external partners to drive performance while ensuring compliant operations.

Responsibilities include process analysis, leadership support, reporting, and escalation management, with a focus on revenue optimisation, risk controls, and customer fairness.

Qualifications

• Experience in credit or debt collection agency management.
• Experience overseeing external partners or vendors to drive performance.
• Knowledge of ASIC/ACCC guidelines and credit reporting methodologies.
• Strong Excel and data analysis abilities.

Responsibilities

• Contribute to revenue optimisation through engagement with internal teams and external partnered agencies.
• Lead analysis of processes to identify trends, provide recommendations, and drive process improvements to enhance outcomes and the customer experience.
• Provide leadership support to the Recoveries Team Leader, assisting with daily management, coaching, and upskilling of the team.
• Manage key reporting functions, including the preparation of monthly accruals, invoice validation, and reconciliations.
• Act as a key point of contact for escalated customer accounts, ensuring corrective action is taken in line with company policy.
• Support the team in achieving key performance indicators through regular quality checks, training, and performance guidance.

Skills

Credit/DCA processes

Leadership

Stakeholder engagement

Negotiation

Excel

Analytical skills

Communication

Tools

Microsoft Excel

Job description

About the role

As a Senior Recoveries Officer, you'll play a critical role in managing our external partners to drive performance and ensure our commercial operations run smoothly and compliantly.

You'll join a team dedicated to collaborative delivery, working together to balance strong financial outcomes with rigorous risk management and ethical practices.

As our Senior Recoveries Officer, you'll contribute to sustainable business practices that support the future of our operations. It is complex, meaningful work that relies on customer-focused thinking to ensure our processes remain fair, compliant, and efficient for everyone involved.

This is a 12-month contract role, based in either our CBD or Eastern Creek office.

Day-to-day, you will:

• Contribute to revenue optimisation through strong engagement with internal teams and external partnered agencies.
• Lead the analysis of processes to identify trends, provide recommendations, and drive process improvements to enhance outcomes and the customer experience.
• Provide leadership support to the Recoveries Team Leader, assisting with the daily management, coaching, and upskilling of the team.
• Manage key reporting functions, including the preparation of monthly accruals, invoice validation, and reconciliations.
• Act as a key point of contact for escalated customer accounts, ensuring corrective action is taken in line with company policy.
• Support the team in achieving key performance indicators through regular quality checks, training, and performance guidance.

This role will suit someone with a curious mind and transferrable skills and experiences, including:

• Proven experience within a credit or debt collection agency (DCA) management function overseeing external partners or vendors to drive performance in a commercially focused environment
• Strong knowledge of credit/DCA processes, relevant legislation (including ASIC/ACCC guidelines), and credit reporting methodologies.
• Excellent interpersonal, negotiation, and communication skills, with the ability to engage effectively with stakeholders at all levels.
• Advanced analytical and problem-solving skills, with proficiency in Microsoft Excel.
• Demonstrated experience in a leadership or 2IC capacity, with a passion for upskilling team members.

About Transurban

At Transurban, we show up with an open mind and a focus on what matters. Here, your work shapes real-world outcomes.

Every day, we step into our customers' shoes to understand what creates the most value for them on and off the road.

Through smart technology and continuous innovation, we're redefining how roads and infrastructure connect communities, and make our cities safer, easier, and more efficient.

With us, you'll learn, grow, and broaden your skills through purposeful work. And together we are guided by our purpose to "Be the link between people, places and progress".

With a career at Transurban, you'll enjoy a range of benefits, including:

• A range of flexible working options
• 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, available for the duration of the contract, with Superannuation paid during unpaid leave as well
• Learning and development opportunities to support your career interests
• Health and wellbeing support-access to Headspace and our EAP program, wellness facilities, and more
• Social activities and groups

We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you.

We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience - whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns.

We strongly encourage applications from candidates of diverse backgrounds and lived experiences, including Aboriginal and Torres Strait Islander people and people living with disability. If you require any adjustments or support during the recruitment process, please let us know.

Ready to take on your next challenge?