Senior Recoveries Performance Lead: Data-Driven Impact

Transurban; Brisbane; On-site; AUD 100,000 - 140,000; Full time

Job summary

Transurban is seeking a Senior Recoveries Performance Officer to optimise recovery outcomes through data-driven analysis, strategic thinking, and strong stakeholder partnerships. You will contribute to safer, faster, and more reliable journeys for customers.

In this permanent role, you will lead initiatives to enhance operational processes, governance, and customer experiences while coaching a high-performing team across recovery operations.

Qualifications

• AI & Data literacy for uncovering insights and informed decisions.
• Strong critical thinking and problem solving to address complex challenges.
• Relationship building and collaboration with stakeholders and partners.
• Commercial acumen balancing business and customer outcomes.
• Adaptability and leadership through influence to guide teams.

Responsibilities

• Partner with debt collection agencies and service providers to improve performance and ensure service standards are met.
• Deliver analysis and reporting using data to identify trends and inform strategic decisions.
• Lead initiatives that improve processes, governance, customer experiences, and business performance.
• Provide coaching and leadership support to team members in a collaborative, high-performing environment.
• Build relationships across the business and with external partners to solve complex challenges.

Skills

AI & Data Literacy

Critical Thinking

Relationship Building

Commercial Acumen

Adaptability & Leadership

Job description

Transurban is seeking a Senior Recoveries Performance Officer to optimise recovery outcomes through data-driven analysis, strategic thinking, and strong stakeholder partnerships. You will contribute to safer, faster, and more reliable journeys for customers.

In this permanent role, you will lead initiatives to enhance operational processes, governance, and customer experiences while coaching a high-performing team across recovery operations.