Senior Recoveries Performance Officer

Transurban; Sydney; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Flexible working

Extra leave

Parental leave

Learning & development

Health & wellbeing

Share offers

Volunteer days

Job summary

Transurban is seeking a Senior Recoveries Performance Officer to optimise debt collection outcomes by managing and engaging with external collection partners. You will help enhance revenue and customer experience, contributing to positive changes shaping the future of our cities and communities.

You will engage with internal and external stakeholders, manage debt services agreements, and develop workflows to maximise outcomes. Strong data analysis and process improvement skills are essential.

Qualifications

• Extensive experience within a credit management function, particularly with high-volume, low-value transactions.
• A strong knowledge of credit processes, relevant legislation, and credit reporting methodologies.
• High-level interpersonal skills with the ability to communicate effectively with a diverse range of internal and external stakeholders.
• Proven ability to analyse and interpret data to identify trends, assess business impact, and initiate corrective action.
• Strong problem-solving skills with the ability to identify root causes and initiate process changes to resolve them.

Responsibilities

• Maximise revenue through strong and regular engagement with internal and external stakeholders, including partnered agencies and third-party providers.
• Effectively manage debt services agreements, ensuring all KPIs and targets are achieved by our partnered agencies.
• Support the development and enhancement of collection workflows to maximise collection outcomes and improve the customer experience.
• Produce and present clear, concise, and sound recommendations based on analysis to enhance collection strategies and outcomes.
• Prepare and generate key monthly reports, including bad and doubtful debt provisions, revenue reporting, and invoice reconciliations.
• Identify and lead process improvement initiatives with our partnered agencies, ensuring robust monitoring and processes are in place.

Skills

Debt collection

Data analysis

Stakeholder management

Process improvement

KPI reporting

Customer experience

Job description

We're seeking a Senior Recoveries Performance Officer to optimise debt collection outcomes by managing and engaging with our external collection partners. You'll join an innovative team, who are focused on enhancing revenue and improving customer experience. As our Senior Recoveries Performance Officer, you'll contribute to lasting and positive changes that shape the future of our cities and communities. It's meaningful, challenging and exciting work.

Day-to-day, you will:

• Maximise revenue through strong and regular engagement with internal and external stakeholders, including partnered agencies and third-party providers.
• Effectively manage debt services agreements, ensuring all KPIs and targets are achieved by our partnered agencies.
• Support the development and enhancement of collection workflows to maximise collection outcomes and improve the customer experience.
• Produce and present clear, concise, and sound recommendations based on analysis to enhance collection strategies and outcomes.
• Prepare and generate key monthly reports, including bad and doubtful debt provisions, revenue reporting, and invoice reconciliations.
• Identify and lead process improvement initiatives with our partnered agencies, ensuring robust monitoring and processes are in place.

This role will suit someone with a curious mind and transferable skills and experiences, including:

• Extensive experience within a credit management function, particularly with high-volume, low-value transactions.
• A strong knowledge of credit processes, relevant legislation, and credit reporting methodologies.
• High-level interpersonal skills with the ability to communicate effectively with a diverse range of internal and external stakeholders.
• Proven ability to analyse and interpret data to identify trends, assess business impact, and initiate corrective action.
• Strong problem-solving skills with the ability to identify root causes and initiate process changes to resolve them.

About Transurban

At Transurban, we show up with an open mind and a focus on what matters. Here, your work shapes real-world outcomes. Every day, we step into our customers' shoes to understand what creates the most value for them on and off the road. Through smart technology and continuous innovation, we're redefining how roads and infrastructure connect communities, and make our cities safer, easier, and more efficient. With us, you'll learn, grow, and broaden your skills through purposeful work. And together we are guided by our purpose to "Be the link between people, places and progress".

With a career at Transurban, you'll enjoy a range of benefits, including:

• A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year
• 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well
• Learning and development opportunities to support your career interests
• Health and wellbeing support-access to Headspace and our EAP program, wellness facilities, and more
• Share offers and insurance benefits
• Social activities, community give-back programs and paid volunteer days

We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you.

We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience - whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns.

We strongly encourage applications from candidates of diverse backgrounds and lived experiences, including Aboriginal and Torres Strait Islander people and people living with disability.