Senior Receivables & Collections Leader

Uniting; Sydney; On-site; AUD 80,000 - 110,000; Full time

Job summary

CoStar Group is seeking an experienced Group Accounts Receivable Clerk to manage the collection/credit escalation process and act as the primary contact for disputes while maintaining customer centricity. You will support the National Credit Manager with reporting, projects and process improvements.

Join a dynamic team in Sydney, delivering high quality service, ensuring compliance with AR policies, and coordinating with Mercantile Agents to minimise bad debt and protect revenue, while driving

Qualifications

• 5+ years’ experience in high performing AR teams.
• 5+ years experience in Collections (including legal).
• Knowledge of Mercantile Agents principles.
• Experience with Australian business structures.
• Strong reporting and analytical skills.
• Finance-related tertiary qualification.
• Experience with outsourcing processes.

Responsibilities

• Liaise with internal and external customers to resolve disputes and recover aged debt.
• Maintain relationships with stakeholders to meet financial objectives.
• Serve as first escalation point to resolve disputes.
• Provide high level customer service while adhering to AR processes.
• Prepare monthly reporting on disputes, bad debt, and analytics.
• Identify process improvements to maximise efficiencies and customer experience.
• Assist with roll out of new products and system migrations.

Skills

AR experience

Collections (legal)

Mercantile Agents

Customer service

Problem solving

Education

Tertiary qualification in Finance

Tools

Zuora

Salesforce

Job description

CoStar Group is seeking an experienced Group Accounts Receivable Clerk to manage the collection/credit escalation process and act as the primary contact for disputes while maintaining customer centricity. You will support the National Credit Manager with reporting, projects and process improvements.

Join a dynamic team in Sydney, delivering high quality service, ensuring compliance with AR policies, and coordinating with Mercantile Agents to minimise bad debt and protect revenue, while driving