Senior Rates Services Officer

Latrobe City Council; Morwell; Hybrid; AUD 75,000 - 92,000; Full time

Benefits offered by this job

Learning & development

Collaborative team

Flexible working

Inclusive culture

Job summary

Latrobe City Council in Morwell requires a Senior Rates Services Officer to manage complex rating matters and support the Rates service across key databases and processes. The role focuses on accuracy, compliance with legislation, rebates and reliefs, and delivering high‑quality service to ratepayers and staff.

Hybrid work with minimum 3 days in the office is offered. Successful candidates will bring rating experience, strong analytical and communication skills, and the ability to drive

Qualifications

• A relevant qualification in a related field such as business, property or accounting with relevant experience; or extensive relevant experience.
• Sound knowledge of legislation relevant to Council rating functions.
• Extensive knowledge and experience in rating systems, property and rating processes and administrative requirements.
• Ability to prepare and review financial reports and analyses related to rates and revenue.

Responsibilities

• Manage complex rating matters and ensure compliance with legislation and Council policies.
• Maintain the accuracy and integrity of Council's property and rating databases.
• Assess and administer rate rebates, relief applications and specialised rating processes.
• Resolve technical issues relating to property and rating systems and identify process improvements.
• Provide specialist advice, support and training to colleagues and internal stakeholders.
• Prepare reports and contribute to continuous improvement initiatives across the service.

Skills

Rating and revenue expertise

Data analysis

Regulatory compliance

Financial reporting

Education

Relevant qualification in business/property/accounting

Job description

Do you want to make an IMPACT?

Senior Rates Services Officer

Morwell - Latrobe City Council Headquarters | Full Time - 38 hours per week

Permanent | Band 5A: $83,234.56 per year

Hybrid working arrangements, with a minimum of 3 days per week in the office as part of our approach to collaboration and team connection.

We're looking for a Senior Rates Services Officer to join our team. You'll use your rating and revenue expertise to manage complex matters, provide specialist advice, improve processes and deliver high-quality service to ratepayers and stakeholders.

This is an opportunity to take the next step in your rates, revenue or property career. You'll work across complex rating matters, support and develop colleagues, and help shape improvements to the way our Rates service operates.

Why Join Us at Council?

When you join Latrobe City Council, you'll make a real impact in your community while working in an inclusive, supportive and child safe environment that values your growth and wellbeing. We offer:

• Opportunities to support your learning, development and career progression
• A collaborative team environment where you'll feel supported and connected
• Meaningful work where you can make a difference in the community
• A positive and inclusive workplace culture
• Flexible working arrangements to support your work-life balance

Join a team that supports you to thrive and empowers you to grow your career, right here in the heart of Gippsland.

What You'll Be Doing

• Manage complex rating matters and ensure compliance with legislation and Council policies.
• Maintain the accuracy and integrity of Council's property and rating databases.
• Assess and administer rate rebates, relief applications and specialised rating processes.
• Resolve technical issues relating to property and rating systems and identify process improvements.
• Provide specialist advice, support and training to colleagues and internal stakeholders.
• Prepare reports and contribute to continuous improvement initiatives across the service.

About You

You're a practical problem-solver who is comfortable working through complex rating and property matters. You have strong attention to detail, can confidently interpret legislation and explain technical information clearly to others. You enjoy working with data, supporting colleagues and looking for better ways to deliver services.

Selection Criteria

• A relevant qualification in a related field such as business, property or accounting with relevant experience; or extensive relevant experience.
• Sound knowledge of the Local Government Act 1989, Local Government Act 2020 and Valuation of Land Act 1960, or subsequent legislation, and other legislation relevant to Council rating functions.
• Extensive knowledge and experience in rating systems, property and rating processes and associated administrative requirements.
• Ability to prepare and review financial reports and analyses related to rates and revenue.

Successful applicants will be required to apply for and satisfactorily obtain a National Police Check and Working with Children Check.

Interested or want to learn more?

Contact Rachael Mayes - Coordinator Rates on 03 5128 6162. All discussions about recruitment at Council are confidential.

Belonging at Latrobe City Council

At Latrobe City Council, we are committed to creating a safe, inclusive and respectful workplace where everyone feels they belong. We have zero tolerance for child abuse and are committed to maintaining a child safe organisation. Our recruitment practices reflect this. We value diversity and welcome applications from people of all backgrounds, experiences and identities, including Aboriginal and Torres Strait Islander peoples.

We are committed to providing an inclusive recruitment process and offer support through our Indigenous Employment Program for Aboriginal and Torres Strait Islander applicants. For further information, contact [e-mail] or 1300 367 700. If you require reasonable adjustments at any stage of the recruitment process, please contact our Careers team at [e-mail] or 5128 6113.