Senior Quality & Safeguards Lead (Hybrid)

genU; Melbourne; Hybrid; AUD 125,000 - 140,000; Full time

Benefits offered by this job

Hybrid working

Salary packaging

Purchased leave options

Discounts

University Study Discount

Wellbeing support

Referral bonus

Job summary

genU is seeking a motivated and influential Quality & Safeguards Manager to shape quality, safe, and empowering services for the people we support. You will lead quality, risk, clinical governance, and compliance across the organisation, partnering with operational teams to strengthen service delivery and client outcomes.

You will drive accreditation, audit readiness, and continuous improvement through data analysis, stakeholder feedback, and evidence-based practices, while overseeing incident,

Qualifications

• Tertiary qualifications in Health Management or related discipline are required, with knowledge of NDIS and aged care standards.
• Experience partnering with regulatory and accreditation bodies, leading audits and accreditation processes.
• Proven ability to drive quality improvement, risk management and organisational change.
• Strong leadership and analytical skills to influence culture and safeguard outcomes across services.

Responsibilities

• Lead quality, safeguarding, and continuous improvement initiatives to ensure safe, person-centred services.
• Provide expert leadership on quality, risk, clinical governance, and compliance, partnering with operations.
• Drive accreditation, audit readiness, and quality improvement through data and stakeholder feedback.
• Oversee incident, complaint, and feedback management with timely regulatory reporting.
• Foster accountability and a culture of safeguarding across teams and locations.

Skills

Leadership

Regulatory compliance

Quality management

Stakeholder engagement

Job description

genU is seeking a motivated and influential Quality & Safeguards Manager to shape quality, safe, and empowering services for the people we support. You will lead quality, risk, clinical governance, and compliance across the organisation, partnering with operational teams to strengthen service delivery and client outcomes.

You will drive accreditation, audit readiness, and continuous improvement through data analysis, stakeholder feedback, and evidence-based practices, while overseeing incident,