Quality Assurance & Governance Specialist - Hybrid

Holstep Health; Victoria; Hybride; AUD 65 000 - 90 000; Plein temps

Résumé du poste

HomeStart is seeking an experienced Quality Assurance Officer to join our Risk Assurance team on a full-time basis. You will support quality assurance activities across the full customer journey, identify emerging risks, and promote a culture of compliant, continuous improvement.

Reporting to the Risk Assurance Leader, you will collaborate with operational teams to deliver insights, strengthen QA methodologies, and drive outcomes that protect customers and the business.

Qualifications

• Experience in audit, quality assurance and/or control testing within a Line 1 or Line 2 environment.
• Strong analytical and attention to detail.
• Ability to manage competing priorities and meet deadlines.
• Well-developed written and verbal communication skills.
• Experience building relationships with internal stakeholders.

Responsabilités

• Undertaking quality assurance activities across digital, direct and third party channels and across the full customer journey.
• Identifying issues, trends and providing actionable insights to stakeholders.
• Sharing findings and recommendations with operational leaders and business stakeholders.
• Supporting the development and continuous improvement of quality assurance methodologies and plans.
• Partnering with business teams to strengthen risk-based quality assurance practices.
• Providing guidance and support to leaders and employees to improve understanding of compliance obligations and responsibilities.
• Supporting continuous improvement initiatives that enhance customer and business outcomes.

Connaissances

Quality Assurance

Audit

Control Testing

Stakeholder Engagement

Analytical Thinking

Description du poste

HomeStart is seeking an experienced Quality Assurance Officer to join our Risk Assurance team on a full-time basis. You will support quality assurance activities across the full customer journey, identify emerging risks, and promote a culture of compliant, continuous improvement.

Reporting to the Risk Assurance Leader, you will collaborate with operational teams to deliver insights, strengthen QA methodologies, and drive outcomes that protect customers and the business.