Quality & Compliance Leader - Governance & Risk (Hybrid)

CareChoice Pty; Melbourne; Hybrid; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Hybrid role (Mulgrave HQ)

Career development opportunities

Job summary

CareChoice Pty seeks a Quality & Compliance Manager to lead our quality, compliance, risk, governance and continuous improvement functions. You will work with operational leaders to strengthen safeguarding, audits and regulatory obligations.

This highly visible role reports to the Chief Legal Officer and shapes quality outcomes across the organisation, ensuring safe, effective and person-centred services while fostering accountability.

Qualifications

• Significant experience leading quality, compliance, governance, risk or clinical governance functions.
• Strong knowledge of NDIS Practice Standards, safeguarding requirements and regulatory frameworks.
• Experience managing accreditation, certification and audit programs.
• Experience developing and embedding quality management systems and continuous improvement frameworks.
• Experience preparing governance reports and presenting to executive and committee forums.
• Stakeholder engagement, coaching and influencing capability.
• Analytical, problem-solving and decision-making skills.
• Ability to balance operational realities, organisational priorities and compliance obligations.
• A practical, solutions-focused and continuous improvement mindset.
• Experience in disability, community services, ageing care or highly regulated environments is highly regarded.

Responsibilities

• lead quality, compliance, governance and clinical governance frameworks
• manage internal and external audits, accreditation and certification activities
• oversee compliance obligations and provide expert advice to leaders
• monitor emerging risks and implement effective controls
• coordinate quality, risk and compliance reporting to governance committees
• support safeguarding, client protection and service quality systems
• partner with operational teams to identify improvement opportunities and reduce risk
• support investigations, complaints handling and responses to serious incidents
• drive continuous improvement initiatives strengthening quality outcomes
• build capability across governance, compliance, risk and quality practices
• lead and develop a specialist quality and compliance team

Skills

Quality management

Governance

Risk management

NDIS Practice Standards

Safeguarding

Audits & accreditation

Stakeholder engagement

Governance reporting

Continuous improvement

Education

Tertiary qualifications in quality, governance, risk, health, human services or business

Job description

CareChoice Pty seeks a Quality & Compliance Manager to lead our quality, compliance, risk, governance and continuous improvement functions. You will work with operational leaders to strengthen safeguarding, audits and regulatory obligations.

This highly visible role reports to the Chief Legal Officer and shapes quality outcomes across the organisation, ensuring safe, effective and person-centred services while fostering accountability.