Remote Manager, Quality & Safety Assurance

MA MISSION AUSTRALIA; Sydney; Hybrid; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Salary packaging

External counselling

Chaplaincy support

Volunteering opportunities

Additional annual leave

Thank You Day

Job summary

Mission Australia is seeking a Manager, Quality and Safety Assurance to lead a national team and strengthen clinical governance, quality systems and continuous improvement across our community services.

You will provide strategic assurance, develop national policies, and partner with senior leaders to drive safe, high‑quality service delivery while upholding our values and lived experience input.

Qualifications

• Tertiary qualifications in a clinical setting such as Social Work, Psychology, Nursing, Allied Health, Mental Health, Aged Care or related discipline.
• Experience leading quality assurance, clinical governance, risk, compliance or continuous improvement functions.
• Ability to develop and oversee quality, safety and governance frameworks.

Responsibilities

• Develop and lead a high-performing Quality and Safety Assurance team.
• Oversee Clinical and Care Governance Framework and quality assurance standards.
• Drive continuous improvement by analysing quality and safety trends.
• Lead implementation of governance frameworks for safe, effective service delivery.
• Provide strategic assurance reporting to senior leaders and the Board.

Skills

Quality governance

Leadership

Data analysis

Stakeholder engagement

Regulatory compliance

Continuous improvement

Education

Clinical qualification (Social Work, Psychology, Nursing, Allied Health)

Job description

Mission Australia is seeking a Manager, Quality and Safety Assurance to lead a national team and strengthen clinical governance, quality systems and continuous improvement across our community services.

You will provide strategic assurance, develop national policies, and partner with senior leaders to drive safe, high‑quality service delivery while upholding our values and lived experience input.