Quality & Safeguards Manager

genU; Geelong, Hobart, Launceston; Hybrid; AUD 125,000 - 140,000; Full time

Benefits offered by this job

Hybrid working

Salary packaging

Purchased leave

Discounts

University study discount

Wellbeing support

Referral bonus

Job summary

genU is seeking a motivated Quality & Safeguards Manager to help shape quality, safe, and empowering services for the people we support. Working collaboratively across the organisation, you'll drive best practice, strengthen capability, and ensure client voice remains at the heart of everything we do.

You'll lead quality, safeguarding, and continuous improvement initiatives to ensure services are safe, effective, person-centred, and aligned with regulatory requirements.

Qualifications

• Lead quality, safeguarding, and continuous improvement initiatives to ensure services are safe, effective, person-centred, and aligned with best practice and regulatory requirements.
• Provide expert leadership and guidance on quality, risk, clinical governance, and compliance, partnering closely with operational teams to strengthen service delivery and client outcomes.
• Drive organisational accreditation, audit readiness, and quality improvement activities through data analysis, stakeholder feedback, and evidence-based practices.
• Oversee incident, complaint, and feedback management processes, ensuring timely responses, regulatory reporting, and identification of emerging risks or systemic issues.
• Foster a culture of accountability, collaboration, and continuous learning by building capability across teams and championing client voice, safeguarding, and human rights in all aspects of service delivery.

Responsibilities

• Lead quality, safeguarding, and continuous improvement initiatives to ensure services are safe, effective, person-centred, and aligned with best practice and regulatory requirements.
• Provide expert leadership and guidance on quality, risk, clinical governance, and compliance, partnering closely with operational teams to strengthen service delivery and client outcomes.
• Drive organisational accreditation, audit readiness, and quality improvement activities through data analysis, stakeholder feedback, and evidence-based practices.
• Oversee incident, complaint, and feedback management processes, ensuring timely responses, regulatory reporting, and identification of emerging risks or systemic issues.
• Foster a culture of accountability, collaboration, and continuous learning by building capability across teams and championing client voice, safeguarding, and human rights in all aspects of service delivery.

Skills

Leadership

Stakeholder engagement

Analytical skills

Quality improvement

Education

Health Management, Disability Services, Aged Care, Quality Management or related

Job description

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Brand: Clinical Quality and Safeguarding

Location: Geelong, Perth, Hobart, or Launceston
Salary: $125,083 - $139,904 + Superannuation + NFP salary packaging benefits
Employment status: Full Time Permanent
Job number: 3814

Hey you!

genU is seeking a motivated and influential Quality & Safeguards Manager to help shape quality, safe, and empowering services for the people we support. Working collaboratively across the organisation, you'll drive best practice, strengthen capability, and ensure client voice remains at the heart of everything we do.

What you’ll do:

As our Quality & Safeguards Manager, you’ll:

• Lead quality, safeguarding, and continuous improvement initiatives to ensure services are safe, effective, person-centred, and aligned with best practice and regulatory requirements.
• Provide expert leadership and guidance on quality, risk, clinical governance, and compliance, partnering closely with operational teams to strengthen service delivery and client outcomes.
• Drive organisational accreditation, audit readiness, and quality improvement activities through data analysis, stakeholder feedback, and evidence-based practices.
• Oversee incident, complaint, and feedback management processes, ensuring timely responses, regulatory reporting, and identification of emerging risks or systemic issues.
• Foster a culture of accountability, collaboration, and continuous learning by building capability across teams and championing client voice, safeguarding, and human rights in all aspects of service delivery.

What you’ll bring:

• Relevant tertiary qualifications in Health Management, Disability Services, Aged Care, Quality Management or a related discipline, coupled with a strong understanding of the NDIS, Aged Care Quality Standards and associated regulatory frameworks.
• Demonstrated experience partnering with regulatory and accreditation bodies, including successfully leading audits, compliance activities and accreditation processes.
• Proven ability to drive quality improvement, risk management and organisational change initiatives that enhance client outcomes across complex service environments.
• Exceptional leadership, stakeholder engagement and analytical skills, with the ability to influence culture, build capability, and drive safeguarding and quality outcomesacross multiple services and locations.

Why you’ll love working at genU

At genU, our differences make us stronger. We celebrate all kinds of diversity and the unique perspectives each of us brings.

We’re committed to creating a welcoming, safe, and respectful space where everyone feels valued and can thrive.

You’ll also get

• Flexibility – hybrid working
• Salary packaging - up to $15,900 tax-free plus meal/entertainment benefits
• Purchased leave options - the ability to buy additional annual leave to support work-life balance and flexibility.
• Discounts - savings at 450+ retailers including Coles, Woolworths & JB Hi-Fi
• University Study Discount - Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University.
• Wellbeing support - 24/7 access to a holistic employee assistance program
• Referral bonus - bring great people with you and be rewarded

You can view the full position description on the genU careers page HERE .

We are committed to ensuring an accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our team at [e-mail] or 03 5249 6119.