Senior Project Manager - Digital Acquisition & Customer Onboarding

Teachers Mutual Bank; Sydney; On-site; AUD 150,000 - 210,000; Full time

Job summary

Teachers Mutual Bank Limited invites a Senior Project Manager to lead the CARE transformation program's Digital First Bank workstream, focusing on digital acquisition, customer onboarding, and online application experiences. You’ll collaborate with Product Owners, technology, and business stakeholders to deliver customer-focused outcomes.

In a role with high visibility across the bank, you’ll manage governance, reporting and escalate risks while balancing priorities across sponsors and teams.

Qualifications

• Significant experience leading complex transformation projects in banking or financial services.
• Proven success delivering digital acquisition, online application, onboarding or customer journey initiatives.
• Strong understanding of regulated customer onboarding processes, including KYC, AML and identity verification requirements.
• Ability to influence senior stakeholders and manage competing priorities across business and technology teams.
• Experience operating independently within large-scale, governance-driven programs.

Responsibilities

• Lead the delivery of digital transformation initiatives across the Digital First Bank workstream.
• Drive digital acquisition and customer onboarding projects from concept through implementation.
• Partner with Product Owners, technology teams, and business stakeholders to deliver customer-focused outcomes.
• Manage governance, reporting, planning, risks, dependencies, and executive communications.
• Balance priorities across multiple sponsors and stakeholder groups.
• Provide structure, clarity, and momentum within a complex transformation environment.

Skills

Transformation leadership

Digital onboarding

KYC/AML onboarding

Stakeholder influence

Governance programs

Tools

Jira

Confluence

Clarity

SharePoint

Microsoft 365

Job description

Senior Project Manager - Digital Acquisition & Customer Onboarding

Help shape how future members join TMBL

If you're motivated by delivering meaningful transformation, improving customer experiences, and leading complex digital initiatives that create lasting impact, this is an opportunity to help shape one of TMBL's most important strategic programs.

As a Senior Project Manager, you'll join the CARE transformation program and lead key initiatives within the Digital First Bank stream. Your focus will be digital acquisition, customer onboarding, and online application experiences, helping make it easier for customers to become members and access products through seamless digital journeys. This role offers significant visibility across the business, close engagement with senior stakeholders and the opportunity to influence how digital delivery evolves across the organisation.

Why this role matters

The CARE program is one of TMBL's most significant transformation investments. You'll play a key role in delivering customer-focused improvements that strengthen digital experiences while supporting the bank's broader strategic objectives. Working across business, technology, and product teams, you'll help turn complex ideas into practical outcomes for members and customers.

What you'll gain

• A high-profile role within a major multi-year transformation program.
• The opportunity to lead initiatives that directly improve customer acquisition and onboarding experiences.
• Exposure to senior executives, Product Owners and cross-functional leadership teams.
• The ability to influence delivery approaches as the program continues to evolve.
• A 12-month fixed-term opportunity with expected extension potential.

What you'll do

• Lead the delivery of digital transformation initiatives across the Digital First Bank workstream.
• Drive digital acquisition and customer onboarding projects from concept through implementation.
• Partner with Product Owners, technology teams, and business stakeholders to deliver customer-focused outcomes.
• Manage governance, reporting, planning, risks, dependencies, and executive communications.
• Balance priorities across multiple sponsors and stakeholder groups.
• Provide structure, clarity, and momentum within a complex transformation environment.

What you'll bring

Essential

• Significant experience leading complex transformation projects in banking or financial services.
• Proven success delivering digital acquisition, online application, onboarding or customer journey initiatives.
• Strong understanding of regulated customer onboarding processes, including KYC, AML and identity verification requirements.
• Ability to influence senior stakeholders and manage competing priorities across business and technology teams.
• Experience operating independently within large-scale, governance-driven programs.

Nice to have

• Experience with Adobe digital platforms, website transformation or digital content environments.
• Exposure to both Agile and Waterfall delivery methodologies.
• Experience with tools such as Jira, Confluence, Clarity, Microsoft 365 or SharePoint.

Why TMBL

Teachers Mutual Bank Limited is one of Australia's largest mutual banks.

For 60 years, we've been helping Australians achieve their financial goals while staying true to our purpose: banking for good.

As a 100% member-owned bank, our profits are reinvested to benefit our members, communities and the causes that matter most. Our commitment to social and environmental impact is embedded in everything we do - from the products and services we offer to the way we support our people and communities.

We're proud to be a Certified B Corp, reflecting our commitment to high standards of social and environmental performance, transparency, and accountability.

Across our five retail brands, we support more than 280,000 members, including many working in education, emergency services, and healthcare — people who make a difference in communities every day.

When you join our bank, you'll become part of a values-led organisation where passion, excellence, growth, and sustainability guide the way we work. Together, we're creating an inclusive culture, delivering great member experiences, and proving that banking can be a force for good.

Teachers Mutual Bank Ltd may conduct a background or reference check (or both) as part of the recruitment process. By applying you agree to cooperate fully in those procedures and understand that an offer is subject to the satisfactory outcome of those checks, at the discretion of Teachers Mutual Bank Ltd.