Communications Manager

Teachers Mutual Bank Limited; Sydney; Hybrid; AUD 110,000 - 170,000; Full time

Benefits offered by this job

Hybrid work environment

Barangaroo workplace

Exposure to high-profile projects

Member-owned bank

Certified B Corp status

Job summary

Teachers Mutual Bank Limited seeks a Communications Manager to shape how we inform members about regulatory changes, service updates and operational information from our Barangaroo office in Sydney. This role focuses on clarity, empathy, and positive member outcomes.

You’ll translate complex information into engaging content, manage end-to-end communication projects, and partner with compliance, legal, operations and marketing to ensure accurate, timely communications.

Qualifications

• 5+ years of communications experience, ideally in financial services or regulated industries.
• Proven ability to develop member/customer communications including regulatory or service updates.
• Exceptional writing with the ability to translate complex information into clear, engaging content.

Responsibilities

• Manage end-to-end communication projects from planning to delivery.
• Develop member communications relating to regulatory, operational, and service changes.
• Translate complex technical information into clear, member-friendly content.
• Partner with compliance, legal, operations, and marketing to ensure accuracy and effectiveness.
• Support communications during incidents and time-sensitive situations.
• Balance governance, risk, and member experience to deliver timely, compliant communications.

Skills

5+ years' experience in communications

Exceptional writing skills

Stakeholder management

Project delivery experience

Translate complex information into a1

Job description

Help members navigate change with clarity, confidence, and care

For some communications roles, success is measured by engagement metrics. In this role, success is measured by helping members understand important changes, make informed decisions, and feel supported when it matters most.

As Communications Manager, you'll play a key role in shaping how Teachers Mutual Bank communicates regulatory changes, service updates, and operational information to members. This is an opportunity for a communications professional who is motivated by advocacy, clarity, and member outcomes, and who enjoys translating complex information into meaningful communications that build trust.

Why the role matters

Teachers Mutual Bank is committed to treating members fairly and communicating openly. When changes occur, whether driven by regulation, operational updates or service impacts, clear and timely communication is critical. Reporting to the Member Communications Lead, you'll develop communications that help members navigate regulatory requirements, service updates and operational change with confidence. Working closely with stakeholders across the business, you'll ensure communications are accurate, empathetic, and aligned to governance requirements.

What you'll gain

• The opportunity to make a genuine difference to member outcomes and experiences
• A hybrid working environment that offers flexibility while keeping you connected to colleagues and stakeholders
• A modern Barangaroo workplace in the heart of Sydney's CBD
• Exposure to complex and high-profile communications projects
• A collaborative, values-led environment where member interests come first
• the opportunity to work for one of Australia's largest member-owned banks and a Certified B Corp organisation

What you'll do

• Manage end-to-end communication projects, from planning through to delivery
• Develop member communications relating to regulatory, operational, and service changes
• Translate complex technical and regulatory information into clear, member-friendly content
• Partner with stakeholders across compliance, legal, operations, and marketing to ensure communications are accurate and effective
• Support member communications during incidents, disruptions, and other time-sensitive situations
• Balance governance, risk, and member experience considerations to deliver communications that are timely, compliant, and easy to understand

What you'll bring

• 5+ years' experience in communications, corporate affairs, or marketing, ideally within financial services or another highly regulated industry.
• Proven ability to develop and deliver member or customer communications, including regulatory, operational, or service-related updates.
• Exceptional writing skills, with a talent for translating complex or technical information into clear, engaging, and easy-to-understand communications.
• Strong stakeholder management and project delivery experience, with the ability to work effectively across compliance, legal, risk, operations, and marketing teams.
• Sound judgement, attention to detail and the ability to balance accuracy, compliance, empathy, and speed in a fast-paced environment.

Nice to have

• Experience within a mutual, member-owned, or customer-owned organisation
• Knowledge of Australian financial services regulations and industry expectations, including APRA, ASIC or COBCOP

Why TMBL

Teachers Mutual Bank Limited is one of Australia's largest mutual banks.

For 60 years, we've been helping Australians achieve their financial goals while staying true to our purpose: banking for good.

As a 100% member-owned bank, our profits are reinvested to benefit our members, communities and the causes that matter most. Our commitment to social and environmental impact is embedded in everything we do - from the products and services we offer to the way we support our people and communities.

We're proud to be a Certified B Corp, reflecting our commitment to high standards of social and environmental performance, transparency, and accountability.

Across our five retail brands, we support more than 280,000 members, including many working in education, emergency services, and healthcare — people who make a difference in communities every day.

When you join our bank, you'll become part of a values-led organisation where passion, excellence, growth, and sustainability guide the way we work. Together, we're creating an inclusive culture, delivering great member experiences, and proving that banking can be a force for good.

Teachers Mutual Bank Ltd may conduct a background or reference check (or both) as part of the recruitment process. By applying you agree to cooperate fully in those procedures and understand that an offer is subject to the satisfactory outcome of those checks, at the discretion of Teachers Mutual Bank Ltd.