Senior Program Officer

UNSW

Sydney

Hybrid

AUD 107,000 - 130,000

Full time

2 days ago

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Benefits offered by this job

Flexible Working Options

Extra 3 days leave during December

Career development opportunities

Discount on UNSW courses

Flexible 17% Superannuation

Discounts and entitlements

Job summary

UNSW is seeking a Senior Program Officer to join the Enterprise-wide Portfolio Management Office in Sydney. The role focuses on cross-border education initiatives, governance, and stakeholder engagement across global campuses.

You will partner with Business Analysts, monitor projects, drive change management, and ensure robust delivery outcomes with minimal direct supervision.

Qualifications

Relevant tertiary qualification with substantial project experience or equivalent professional expertise.
Demonstrated experience within transnational education (TNE) is highly desired.
Exceptional written and verbal communication skills with strong attention to detail.
Sound stakeholder management capabilities across diverse teams.
Experience with university administration tools to collect and analyse data.
Excellent time management and ability to work collaboratively or autonomously.
Understanding of the project life cycle and commitment to UNSW policies.

Responsibilities

Assist in delivering strategic and operational goals through project plans and schedules.
Monitor deliverables against time, cost, and quality metrics; report on status.
Facilitate governance meetings/workshops and maintain compliance with EPMO/UNSW frameworks.
Build and manage internal/external communications with key stakeholders.
Partner with Business Analysts to map processes and deliver data-driven recommendations.
Extract system data and summarise findings clearly.
Support change management and training to embed new solutions.
Foster continuous improvement and sustained adoption across the University.

Skills

Stakeholder management

Communication skills

Project management

Data analysis

Time management

Team collaboration

Attention to detail

TNE experience

Education

Bachelor-level degree or higher

Experience in transnational education (desirable)

Tools

University administration systems

Data extraction/reporting tools

Job description

Employment Type: Full-time, Fixed Term 18 month opportunity.
Remuneration: Level 7 – from $118,483 + 17% superannuation and leave loading.
Location: Kensington, NSW (Hybrid working model)

This Job is based in Australia

Employment Type: Full-time, Fixed Term 18 month opportunity.
Remuneration: Level 7 – from $118,483 + 17% superannuation and leave loading.
Location: Kensington, NSW (Hybrid working model)

About UNSW

At UNSW, we pride ourselves on being a workplace where the best people come to do their best work. We aspire to be Australia’s global university, improving and transforming lives through excellence in research, outstanding education and a commitment to advancing a just society.

Why your role matters

A Senior Program Officer plays a pivotal role within the Enterprise-wide Portfolio Management Office, driving high-level, practical program and project support for complex transnational education initiatives and key stakeholders.

This position leads the coordination of cross-border project activities, business analysis, and current-state documentation in close collaboration with Business Analysts. It is central to building robust internal and external partnerships across global campuses and faculties, driving targeted communications, supporting change management, and ensuring top-tier program governance and delivery outcomes.

Reporting directly to the Program Director, the role operates with no direct reports.

About The Role

Assist in delivering strategic and operational goals by contributing to project plans, schedules, and planning processes.
Monitor deliverables against approved time, cost, and quality metrics, and report on project status to inform decision-making.
Drive project governance by facilitating meetings and workshops, tracking action items, and ensuring compliance with established EPMO and UNSW frameworks.
Build and manage effective internal and external communications with key stakeholders across the University.
Collaborate with Business Analysts to map current-state processes, evaluate risks and improvement opportunities, and deliver strategic recommendations through data and stakeholder insights.
Extract system data from front and back ends, summarising findings in a clear, cohesive format.
Proactively support change management and training initiatives to address shifts in business processes, system functionality, and requirements.
Foster a culture of ongoing improvement by ensuring newly designed solutions are successfully embedded and sustained within the University.

Skills And Experience

Relevant tertiary qualification combined with substantial project experience or equivalent professional expertise.
Demonstrated experience within transnational education (TNE) is highly desired.
Exceptional written and verbal communication skills, complemented by strong attention to detail.
Sound stakeholder management capabilities, with the ability to liaise effectively across diverse teams.
Demonstrated experience working with various computer systems, applications, and university administration tools to collect and analyse data.
Excellent time management and prioritisation skills, with the ability to work both collaboratively in a team and autonomously using initiative.
A solid understanding of the project life cycle, along with a commitment to health and safety responsibilities and UNSW's values and policies.

UNSW Benefits and Culture:

Flexible Working Options (work from home, flexible hours etc)
Additional 3 days leave during December festive period.
Career development opportunities
Up to 50% discount on UNSW courses
Flexible 17% Superannuation contributions, additional leave-loading payments and salary sacrifice.
Discounts and entitlements (retail, education, fitness passport)

Job queries contact:

Tai James, Talent Acquisition Consultant

E: tai.james@unsw.edu.au (applications to the address cannot be accepted, please apply online)

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.

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